[panaceabeachbum]

Love my current HAAS mill but recent bad experience from a condescending salesman. Can I purchase a new haas mill from a different HFO or do I just need to shop for a different machine?

[Algirdas]

It is better to have the same brand machinetool in the workshop. Before deal with another brand check service feedback at your region first.

[panaceabeachbum]

Staying with one brand was the initial plan. We experienced a fire and lost 5 machining centers, explained to Haas that we were rebuilding and would be buying all new machinery and I guess at 4 hours away they cant be bothered to drop by. Don't know what to think most bizarre interactions I believe I have ever had with a company I am trying to give my money to.

Really just need to know If I can deal with another HFO.

[Jim Dawson]

I guess I would call Haas Corporate and have a chat with them about the sales treatment.

[RaderSidetrack]

Based on this page:
https://www.haascnc.com/whyhaas/whyhaas.html

. . . . Haas Factory Outlets (HFOs) employees are not employees of Hass. What Haas says about HFOs is "through a network of more than 170 locally owned and operated Haas Factory Outlets".

On the page linked below, underneath where a couple of HFO (Phillips) offices are shown, is bunch of Sales and also Service people (names, email addresses and phone numbers) who are employees of Hass.

https://www.haascnc.com/about/contact.html

I think I'd start with one of the Hass "Customer Advocates", and if you don't get answers you like, go up the food chain!

[panaceabeachbum]

10-4 Contacted HAAS thru their "contact us" page on Wed guess I will patiently wait to hear back.

[panaceabeachbum]

And in no way knocking Haas, just curious

[hanermo]

You cannot really practically buy a HAAS from another HFO.

Yes, You can do it, out of area sales, but most don´t want to do it.

BUT ..
Call the manager of the HFO where you had the bad experience.
His contact details will be on the haas website or his webpage, usually both.
Tell him you want a better experience.
Don´t be nasty or vindictive.
Be professional.
It will happen.

REALLY, it will.
If it does not, I know how to make it happen.
But I don´t want to get involved, much less for low $$ items.

[metalmayhem]

Call the manager of the HFO where you had the bad experience.
.

if the distributor has better things to do than going the distance to sell a machine , then good luck getting service .

[mactec54]

Staying with one brand was the initial plan. We experienced a fire and lost 5 machining centers, explained to Haas that we were rebuilding and would be buying all new machinery and I guess at 4 hours away they cant be bothered to drop by. Don't know what to think most bizarre interactions I believe I have ever had with a company I am trying to give my money to.

Really just need to know If I can deal with another HFO.

Did you go online and build a machine quote, once you do that, they will be in contact with you right away.

[mactec54]

Based on this page:
https://www.haascnc.com/whyhaas/whyhaas.html

. . . . Haas Factory Outlets (HFOs) employees are not employees of Hass. What Haas says about HFOs is "through a network of more than 170 locally owned and operated Haas Factory Outlets".

On the page linked below, underneath where a couple of HFO (Phillips) offices are shown, is bunch of Sales and also Service people (names, email addresses and phone numbers) who are employees of Hass.

https://www.haascnc.com/about/contact.html

I think I'd start with one of the Hass "Customer Advocates", and if you don't get answers you like, go up the food chain!

You have to place build your machine on line for a quote, this will get you an almost instant response.

[mactec54]

10-4 Contacted HAAS thru their "contact us" page on Wed guess I will patiently wait to hear back.

Build a Machine for a Quote, you will get the nearest HFO! calling you

[RaderSidetrack]

Build a Machine for a Quote, you will get the nearest HFO! calling you

But, the OP's problem is not lack of contact from the HFO, the problem is a negative experience with the HFO response. Quoting the original post:

Love my current HAAS mill but recent bad experience from a condescending salesman. Can I purchase a new haas mill from a different HFO or do I just need to shop for a different machine?

Contacting Haas Corporate to relate his negative experience with a HFO should get some action.

[mactec54]

But, the OP's problem is not lack of contact from the HFO, the problem is a negative experience with the HFO response. Quoting the original post:

Well, whatever you think any conversation has to be positive before it can be negative, to sides to every conversation, what the HFO would have told him, is to go online and do machine build quote, this is the normal way that you get any machine from Haas moving, the HFO will then contact you and go over the quote or suggest other options, it's a simple process and it works. you call up your local Haas dealer when you need service / new part or for some other problem but not normally to buy a machine.

[RaderSidetrack]

you call up your local Haas dealer when you need service / new part or for some other problem but not normally to buy a machine.

That is a curious statement.

I see that this page from HFO Phillips is titled:

LOCAL DEALS & SHOWROOM INVENTORY
Check out the local inventory available for immediate delivery.
For more information on machine availability, please contact us in the contact form below.

https://www.haascnc.com/HFO/HFO-Phil...Inventory.html

Click the link to see quite a large number of machines that are "local inventory available for immediate delivery". It looks to me like HFO Phillips thinks that some customers want to buy machines directly from HFO Phillips!

[mactec54]

That is a curious statement.

I see that this page from HFO Phillips is titled:



Click the link to see quite a large number of machines that are "local inventory available for immediate delivery". It looks to me like HFO Phillips thinks that some customers want to buy machines directly from HFO Phillips!

That is Phillips one of the biggest Haas suppliers, not all have access to Phillips, they operate a show room and Tec training center not far from where I live, they used to have an outlet show room 15 miles from me, where they had demo days, and you could go there on invitation only, it was not a manned show room, they closed that recently and moved to the Tec center, Tennessee College of Applied Technology (Smyrna Campus) in Smyrna, TN, they cover 12 states and have 10 outlet show rooms.
Show Rooms
Birmingham, Alabama
Little Rock, Arkansas
Flowery Branch, Georgia
Hanover, Maryland
Colfax, North Carolina
Bensalem, Pennsylvania

EDUCATION CENTERS
Thaddeus Stevens College, PA
Greenville Technical College, SC
Midlands Technical College, SC
TCAT Smyrna, TN

Phillips have Global operations also. so, if you happen to be in one of their supported States then you will have a good HFO

They only have demo machines at the show rooms and not very many normally no more than 3 to 5 machines, the machines on the floor are for sale are all wired and running, which are used for demo days and training, when you order a machine, it normally comes direct from CA

Have you ever brought a Haas machine yourself, if you had you would know the process to get the machine you want.

Did you use the link and see where it took you
For more information on machine availability, please contact us in the contact form below

[panaceabeachbum]

I appreciate all the responses. Been a week since I used the Contact Us link on the Haas page requesting someone contact me with no response. Time to move on, just was hoping to stick with Haas since their control is familiar and I could use my existing rotary.

[mactec54]

I appreciate all the responses. Been a week since I used the Contact Us link on the Haas page requesting someone contact me with no response. Time to move on, just was hoping to stick with Haas since their control is familiar and I could use my existing rotary.

Where are you located what state.