My husband was a hobby woodworker, then he developed Parkinson"s, we sold all his wood working machines. He decided to try the CNC router, Shark Next Wave. Their tech support has been wonderful, but David needs a one-on-one help. Is there anyone in the north central Florida area that can come and spend the day showing him how to work this machine? I am ready to throw this machine out the door. It is frustrating to me and to him. He loves working with wood and this is the last safest way for him to continue to work with wood. Please if you or someone you know that can help, please get in touch with me. I know this is a busy time for everyone, so there is no hurry.