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IndustryArena Forum > WoodWorking Machines > Commercial CNC Wood Routers > Chinese Machines > Need help! Any feedback about Jinan AccTek Machinery co.,ltd?
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  1. #1
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    Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Holla Everyone

    I'm newbie here. i wanna import a cnc router with 8'x4' bed from China.

    i have been in touch with 3 suppliers from China. Jinan AccTek(Acctek) is the most competititive one both in price and technical items among them. cos it will be my 1st Chinese router. i have no idea about it.

    Anyone here has the experience in dealing with them ? Any advise or recommendation will be high appreacited!!!

    THANKS A LOT

  2. #2

    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    hello, i know this company, this is their website: http://acctek.en.alibaba.com/. we are specilized in produce all kinds of cnc router, this is our website: http://rapidtech-cnc.en.alibaba.com/
    skype: rapidtechcnc E: caroline@rapidtech-cnc.com
    website: http://cn.rapidtech-cnc.com

  3. #3
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Quote Originally Posted by tarekkumar View Post
    Holla Everyone

    I'm newbie here. i wanna import a cnc router with 8'x4' bed from China.

    i have been in touch with 3 suppliers from China. Jinan AccTek(Acctek) is the most competititive one both in price and technical items among them. cos it will be my 1st Chinese router. i have no idea about it.

    Anyone here has the experience in dealing with them ? Any advise or recommendation will be high appreacited!!!

    THANKS A LOT
    Hi, will you share with me the specifications of the router you are going to purchase?
    For instance the control system, spindle power, drive motor, etc.
    Details of your specific application will be helpul for us to offer you any tips in this regard.
    Ray Peng
    http://en.cnjinka.com cnjinka@gmail.com Skype ID: Raypengq1982

  4. #4
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Hey Tarekkmuar

    Agreeed with Garegin . Actually, i saw ur thread several days ago. Why i cant give you any reference at that time is because my mini laser cutting machine was just at the seaport ready for customer clearance.

    I got the machine today 3hrs ago.I can tell you is My laser arrived in good condition(strong package >:P) Accessories came with the machine are all same as they promised. software is working. The sales person Drik has been really healpful in communication. So it is a worthy purchase so far.More photos will be post if you like after i set up it in coming days.

  5. #5
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Thanks alot for sharing yout experience and ur kind advise. i chose them this time. i will post some info after it arrived.
    Quote Originally Posted by Garegin View Post
    Hi

    I bought a cnc stone working machine and laser engraver from them. You said it right! It is good choice of quality, price and specifications. The after buying service is incredible. They have good specialists. The one who helped me called Frank (the best specialist and kindest person I have ever met). I suggest you to be in touch with them when adjusting the machine and check also all connection and test everything very carefully before using it to avoid any broke in machine. One more advice personally from me: do not use machines with maximum power/speed & etc. as Chinese machine do not like that

  6. #6
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Thank you. Mr Aliabulaila. I worked with them this time. hope i can get the router soon. i am interested in laser cutters,too. firstly in mind mind. let us see how is the router.
    Quote Originally Posted by Aliabulaila View Post
    Hey Tarekkmuar

    Agreeed with Garegin . Actually, i saw ur thread several days ago. Why i cant give you any reference at that time is because my mini laser cutting machine was just at the seaport ready for customer clearance.

    I got the machine today 3hrs ago.I can tell you is My laser arrived in good condition(strong package >:P) Accessories came with the machine are all same as they promised. software is working. The sales person Drik has been really healpful in communication. So it is a worthy purchase so far.More photos will be post if you like after i set up it in coming days.

  7. #7
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    I placed order on 25th August,and paid 30% deposit by using the bank transfer for the 6090 small cnc router. I called them 3 days after I had paid the deposit, i was a little nervous when i was told that they still waiting the money to come through; but they said the router was being assembled. I will try to ring them today to see how it goes.

    I have a quick question for tarekkumar, how did you make the payment to Accteck? through Aliexpress or International bank transfer?

    Thanks

    Nap

  8. #8
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Hi Napwszzm
    Please forgive my late response. cos i was busy in the past several days.Hope my answer is still useful. I did payment through bank transfer. in my mind the aliexpress is only for small goods like mobile etc.
    I got the cnc from ACCTEK MACHINERY. it is working corectly.I am happy with the machine so far. so no worries.
    Tarek
    Quote Originally Posted by napwszzm View Post
    I placed order on 25th August,and paid 30% deposit by using the bank transfer for the 6090 small cnc router. I called them 3 days after I had paid the deposit, i was a little nervous when i was told that they still waiting the money to come through; but they said the router was being assembled. I will try to ring them today to see how it goes.

    I have a quick question for tarekkumar, how did you make the payment to Accteck? through Aliexpress or International bank transfer?

    Thanks

    Nap

  9. #9
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Hi Tarekkumar,

    Thank you for the response. I have received the 600mm x 900mm small cnc router, but I am a little disappointed with the machine.

    Firstly, it is very rough, not very well painted.

    Secondly, the forgot to supply the power cable and the mach 3 software. At the end, the emailed me the instruction (but poorly described) and the mach 3 demo software.

    Thirdly, and i think this is the most important, I followed their instructions and the machine still not running, even the spindle is not spinning that control from Mach 3.

    I have spent almost 5 hours on managing the machine, but still failed to do so. I stuck on this, and still not knowing how to run the machine.

    I have no idea is the problem coming from the software or from the motion controller or from others. The motion controlers model is XHC.

    Now, I have to wait to Monday, they said they will get someone to help me online.

    Not a very good experience for me.

    Quote Originally Posted by tarekkumar View Post
    Hi Napwszzm
    Please forgive my late response. cos i was busy in the past several days.Hope my answer is still useful. I did payment through bank transfer. in my mind the aliexpress is only for small goods like mobile etc.
    I got the cnc from ACCTEK MACHINERY. it is working corectly.I am happy with the machine so far. so no worries.
    Tarek

  10. #10
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Hello all cnc friends:

    Just updating this thread.
    Although there was a little unhappy situation when the first day of the little cnc arrived, most problems are solved at the end.
    They provided excellent post sale services, and solved the problems by remote-controlling. I am pretty impressed for the services that given by the technician guy Frank Liu and he spent hours on solving problems, a very patient guy. Also, the machine is very price competitive.

    At this moment, I am pretty happy with the trade, and would recommend to who is planing to deal with them.



    Quote Originally Posted by napwszzm View Post
    Hi Tarekkumar,

    Thank you for the response. I have received the 600mm x 900mm small cnc router, but I am a little disappointed with the machine.

    Firstly, it is very rough, not very well painted.

    Secondly, the forgot to supply the power cable and the mach 3 software. At the end, the emailed me the instruction (but poorly described) and the mach 3 demo software.

    Thirdly, and i think this is the most important, I followed their instructions and the machine still not running, even the spindle is not spinning that control from Mach 3.

    I have spent almost 5 hours on managing the machine, but still failed to do so. I stuck on this, and still not knowing how to run the machine.

    I have no idea is the problem coming from the software or from the motion controller or from others. The motion controlers model is XHC.

    Now, I have to wait to Monday, they said they will get someone to help me online.

    Not a very good experience for me.

  11. #11
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    good to hear some got good serves in the end from china
    http://danielscnc.webs.com/

    being disabled is not a hindrance it gives you attitude
    [SIGPIC][/SIGPIC]

  12. #12
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    Post Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Check what they make for your money.

  13. #13
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Never EVER buy anything from Acctek!!! Here is the example of their true quality AccTek feedback.
    It's been almost one year since I've bought their CNC AKG6090 and it doesn't work still.
    First they cheated with the delivery dates - it came 1 month later. When I received CNC it was almost broken in a wet destroyed box with lots of damages and even lost parts. When I claimed this to the company they did not apologize even and didn't send any reimbursement.
    Later I found that they cheat with weight - I bought CNC 270 kilos, but it turned out to be 200.
    Then it didn't work properly, AccTek remote technicians insisted that I didn't make proper grounding. But finally the reason was found in terrible non-axiality of X axis. They've made wrong assembly and damaged the most expensive part of the CNC - its body. So, now I have to search for another local factory to make new gantry for X. It will cost me 1000$ more including new screw and bearing set which were damaged because of this non-axiality. And the CNC itself costed me 2600$ including delivery. For reimbursement, after 3 weeks of silence they promised to send me new step motor and cheap bearing, but I didn't see it yet. No true reimbursement, no any solvation. My technician, who checked their CNC, said that it couldn never be made in a factory.
    AccTek technicians perfectly knew the problem, but they kept me foolishly slpoiling the wood for 2 months, pretending the troubles refer to my own mistake. It is clearly seen by the way they've fixed screw and step motor, it was so tight that I couldn't open and see where the problem is. It was discovered only after the welder came and removed mountings.
    Please, stay far from them if you don't want to loose one year and 3000 dollars for nothing! And check AccTek feedback

  14. #14
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    Post Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Here is a new portion of CNC AKG6090 photos. Clearly seen there is a need to replace half of the body. And by the way, it is aliminium, and they state that you get IRON....

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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    I am planning on ordering an AKG6090 from AccTek. They have so far had excellent customer service prior to ordering, and people have been really praising their after sales services as well. I really do hope that I do not receive a similar package to Kebla's though... I've mostly read positive feedback on AccTek.

    I will inform what happens when the situation goes forward.

  16. #16
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Nothing can be positive about AccTek. Those who've bought their stuff are now trying to sell it. Check Russian website for the used goods on sale - lots of AccTek machines are not needed. I had to sell this piece of China too for nothing. Their excellent service is only before you give your money to them. And for all your claims are just: "Sorry, my friend". No compensation, no guarantee! When I asked Andy, their sales officer, why they have sent me fake Hiwin rails. He answered: "It's Hiwin, but local Chinese, not Thaiwan."Good answer? Very polite! Excellent. But I paid for the original Hiwin actually. Same for their technical support - they perfectly knew their machine will not work, but they kept blaming me for wrong PC settings. In a very polite way of course. And for many months.
    Everything was a lie about their machine- weight (much less), Leadshine drivers ARE NOT ORIGINAL! It is the cheapest chinese fake also. All the mechanics, rails, everything is fake there...... And you will never ever get your money and time back.

  17. #17
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    An important bit of information is that not all manufacturers make there own 6090 machines....I have seen a thread like kebla's complaints for Omni.....we and others have bought the larger machines and they are mostly good quality....but the 6090's I believe they just buy and resell....and that means they might not even fully check it when arriving unless you are really careful before paying.

    Make sure the feedback on any Chinese manufacturer is representative of what you want to buy.

    And, yes, some of the chinese CNC's are drilled and tapped by hand in places....if it works, no one cares, when it doesn't then it's an issue.

  18. #18
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    Yet there are many positive comments on this forum when searching for AccTek... Or do you believe these are all fake accounts made by AccTek? I wouldn't think so...

    What I have noted in at least other products is, that most of the comments/reviews that end up on the internet are the negative ones, or the ones asking for help, and the happy owners (most likely the majority?) of products never come to a forum or other platform to inform about their success. That's my logic anyways...

    Kebla, you are starting to affect my decision about this whole thing. The problem is that you have such a powerful emotion regarding this issue, which is understandable, and it seems that you can not simply believe that they could provide a decent machine and that all the machines they deliver would be as bad as the one you received. I cannot believe, or maybe I just don't want to believe, that this would be the case... But am I willing to take the risk? I am starting to doubt that. Why would someone buy an unusable AccTek machine from you or anyone else in Russia if everybody is just trying to get rid of them for being sheit? I don't want to undermine your sayings, I'm just trying to get to the bottom of this. Maybe an AccTek representative that is on the forum should clear things up...

    Good info gfacer, thank you. I guess I still got to look & ask around.

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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    I see that AccTek sucks without customers and now is trying to improve their imgage by writing the sweet comments.
    As I said I'd sold their CNC for nothing. Just because the iron base was heavy enough to get money per kilos. AccTek CAN NOT sell any good thing because they cheat with electronics, weight, assembly - purely everything is fake and below quality. If anyone wants to check - welcome! But you buy it first, try to work on it and then make a comment, ok?
    I know some other customers of AccTek who are also not satisfied with their machines - not only CNC, but laser ones. It didn't work also and took much time to fix also at the cost of the customer.
    Welcome, guys... With AccTek you will forget about your hobby, possible business and money.

  20. #20
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    Re: Need help! Any feedback about Jinan AccTek Machinery co.,ltd?

    you just have to find who makes the first one not the copies
    http://danielscnc.webs.com/

    being disabled is not a hindrance it gives you attitude
    [SIGPIC][/SIGPIC]

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