No support for versions older than 21.
Here is the long and short of a conversation I had with a salesgoof from BobCad today:
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This afternoon I recieved a sales call from BobCad trying to sell me the new
"Award winning" software. After saying money is tight now, cant afford it, this guy says they are no longer supporting the old versions.
I asked him if I needed an activation code in the event of a computer failure, would they still give it to me? Then he says if I buy the new stuff there is no need to worry, I said that wasnt an answer to my question. He then asked what version I had and I told him 20.5, he says hang on a minute then put me on hold, when he came back he says nope, no support for versions older than 21.
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I then proceded to lay into him using words not generally used in public, saying why the hell would I want to buy the new stuff only for Bocad to decided they dont want to support it anymore in a few years.
What a joke.
CNCDUDE (Chris) I dont know if this decision is yours or if you are even in charge to these goofs anymore but this is BS.
Tell your goofs not to call, unless my post processer for 20.5 is done being fixed where I can mill the ends of a part and drill 4-holes in it without editing the code, because that is where things were left after my last purchase.
Scott Schmidt
Solution Engineering & Mfg
Support for Early Versions
Solution,
I understand how you felt after that call. All I can say is that we support our customers the best way we can. Do we provide support for customers that have version 18? YES we do. Do we encourage them to at least upgrade to V21. YES we do. Do we keep all of the older systems and make them available to those that had them wiped out or some other reason? YES we have them all the way back to Version 16 or Version 17 I believe. And we occasionally help customers download them and get them set up. I don't know where that came from about the supporting of earlier versions back to V18. I will look into that one.
As we move forward in product development there is a point where we cut off support on very early versions. I believe you have V20?? We'll support you if you have the membership for it. Should you upgrade to at least V21?? I would say yes but that is entirely up to you. The sales team will be in the loop on this. As far as a "Regime" goes, I don't see one around here but thanks for asking. If you need V20 support......call me.
Sincerely,
CNC Dude