software stuck in sim mode/deactivate pause

hi, old mentor builds surfboards, uses eding software to control machine. says the software is defaulting to simulation mode, even when following proper startup protocol. when manually getting out of simulation mode, he is getting an alert telling him to "deactivate pause." (see attached photos) any ideas? thanks

Hello,
What is your hardware card model?
Is it the first use?

I had the same prob.. ehrm Challenge.. Turned out it was nothing more than invert the pause IO in the setup, Page 2