Don't do business with this company
I recently came across this companyies website and saw that they have TT type tooling advertised. I contacted them regarding pricing for their QT57 set. A 20 piece set. Jessica replyed to my email the next day and said it would be $267. I was pleased with the price and told her I wanted to proceed. Next came the payment issue. I wanted to pay by credit card or paypal but as you will see they do not want to use those. So I agreed to wire the money. Next day I get an email that said so sorry but the price I was quoted was for the QT57 set was with out the boring head and bar set and that I would need to pay $100 more for those. I asked how much shipping to Mongolia would be and she said $14 by air. I thought ok and offered to purchase this set for $350 delivered. Jessica accepted. I provide my shipping address in Mongolia and she provided bank transfer info. I wire $350 to the indicated account and 2 days later I receive an email the the item has been shipped. This was on a Saturday afternoon. Monday morning I receive an email that I need to send another $140 to cover shipping to Mongolia. I am told that they made a mistake in quoting the freight and thought I meant Inner Mongolia which is part of China. I had provided my complete address. There is no mention of Inner Mongolia on any of my correspondence. So now my good price set of TT tooling that I thought would be $267 is now up to $507. I ask for my money back and I am given the run around and told they will not pay for the bank fees. I wait another day for a response and in the mean time I have a business acquaintance in Shanghai that I have contacted to see if he will accept this item and then bring it with him in February. Now Jesica is demanding that I pay the $14 upfront for shipping to Shanghai. This will cost me another $7 in bank fees. I again ask for my money back and I am now being ignored. So my recommendation is to not do any business with this company.
Thank you for your understanding.
Quote:
Originally Posted by
hobby1818
This company is not honest to do business
We are very sorry that we did not explain this story before, so cause you have this feeling.
Jessica was a new saleman who is very close to the customer. It is why the customer did not decide to get the refund from our company and got the good deal at that time.
We are very thankful that the customer's understanding and gave the chance let us serer to them. We will remember this experience and give the better service than before to the customer in the future.
If you have any assistance which we could serve to you, please do not contact us all the time.
Best regards,
J.S.
www.atron.com.tw
E-Mail: [email protected]
Skype: yaams0939
Reply to How Mau statement
I want to respond to Mow-Mau's statement. I did not pursue getting a refund as it was made clear that the refund would be made when it was convenient for them to pay it. They would not refund the transfer bank charges and would deduct charges for bank charges to return the money. I finally came up with the solution to have the tools sent to a person I knew in China and not through any assistance from anyone at this company. I did finally receive the tt tools and they are of marginal quality. I stand by my original statement that I would not recommend doing any business with this company in the future.
Re: Don't do business with this company
As a Taiwaner, I'm sorry to hear about your story. Some people just don't have any idea of inner Mongolia. You should have mentioned China instead. I don't know what QT57 is, but I think the shipping could be based on DHL or UPS estimation.