Anyone know what is doing with Homann Designs?

On May 9th I placed an order with Homann Designs (http://www.homanndesigns.com) for two electronically delivered items (a product license and the Mach MAD plugin). The funds were immediately withdrawn from my PayPal account. These were funds residing in my account, not a credit card charge, so there can have been no problems with a credit card issue. These should have been delivered within 24 hours at the most. To date I have received nothing.

On May 17th I received an email stating that the order had been canceled. No explanation, just a terse message that the order had been canceled. However, NO REFUND WAS MADE TO MY PAYPAL ACCOUNT! I immediately sent an email asking for an explanation.

After 2 business days (more that ample time for a legitimate business to respond to a customer service issue) I have heard nothing, nor has my money been refunded.

Has anyone else had experience with Homann Designs?

GFB

Was the email from Peter, or Paypal? Have you emailed Peter to ask him what's going on?

The email was from [email protected].

I emailed my question to [email protected] as specifically instructed in the email.

"If you have any questions, please contact our customer service department at [email protected]. Sincerely, homanndesigns.com"

GFB

The issue appeared to be seemed to be some sort of email problem between Homann Designs and myself. Peter and I were finally able to establish a reliable path of communications and I have received all the products I ordered. Peter was very attentive to resolving the problem once we were able to establish communications.