JVARGAS

I am having a problem with the EZ CAM dongle specifically , the modifier , they have a string of alpha numeric characters to input I have done this It worked great , until I turned off Computer and started again , I am working with customer support , loosely I will add and he has said something about INI files that remember things like this , so that things like this don`t happen so now after the FACT , doesn`t do me any good I can`seem to get back to square one , it does not allow me to input the Modifier string because it has lost the serial number and the dongle number ,This is a new software install version 26 , thanks in advance for any help.