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I just found out that Mori DMG Ellison will now service Doosan in the US. It seems all the other US distributors have been cut out and will no longer be allowed to sell. I am super pissed off right now that I now have to deal with an entirely new group of people to get my machines serviced. The main reason I made such a big investment in Doosan machinery was because of the good after sales support I received and a distributor I trusted to go to bat for me against Doosan when I had a problem.
You should be happy, DMG is an outstanding company, they make some of the best iron out there. Be cordial yet demanding, hinting at future possible mori purchases might entice. Of course threatening to go with the local competitor distributor might keep them honest too. Theres a whole thread about this already over on Practical Machinist. I only mention PM because Paul says hes hanging it up, pity, and the cnc arena he suggested doesnt appeal to me the same. Good luck!Quote:
Originally Posted by valco
* few years back i was on moris and we had our east coast distributor handling service, yet mori still would be on call to answer everything i needed. Including a fellow in their r&d in Davis, who told me "if there is something i cannot answer, i will call japan and have the answer in the morning". Fantastic. Luckily for us east coasters DMG handles all service now.
A decision base on reliability. Ellison was probably exhausted to cover DMG/Mori on going issues with the machines. Doosan make his name on simple tech but reliable at affordable price, and it's workQuote:
Originally Posted by valco
Not sure if you could be happy! Doosan distributors philosophy was base on top notch support and service. Hang on to your Doosan, Ellison should adapt very quickly at servicing them. I feel sorry for the actual distributors which will have to find a new product line. Doosan will be very difficult to replace.Quote:
Originally Posted by jamessiffel
As a current Field Service Technician, for Doosan Machine Tools, and as a member of Doosan Customer Phone Support, I would like to address one issue that was commented about, here...
"...trusted to go to bat for me against Doosan when I had a problem." - valco
Sir, if ever you need someone to "go to bat against Doosan" then I'm not doing my job.
My job is to help you get up and running in the best and fairest way that I can.
I am the person going up-to-bat against whatever is keeping your machine from producing optimal result.
The Dealer support that you have received has had Doosan Customer Service supporting them.
This isn't meant to be a rant. This is just saying that Doosan Service supports their Dealers and Users with the highest quality, priority, and fairness.
If in doubt, look at any of my past post...or call for support at 973-618-2461 between 0830-1730 ET or on my cell # 973-803-9479 (24hrs a day)
If you find someone that gives better support than I do, I need to step-up my game.
P.S. Doosan also has an Applications Engineer here, on this site, to answer any Operations questions that forum members might have. (DouglasR)
if you are in Houston, TX call 8329122020 for parts and service. They are continue supporting their customers even though they will no longer be Doosan distributor. Prices are cheaper than Doosan and the uses are the same. I ordere lots of parts from them.Quote:
Originally Posted by valco
I heard Mori DMG fired Ellison and are taking going to sell their products directly to the public without the assistance of a distributor...not the smartest thing I have ever heard. I don't know why Doosan would ever go with Ellison as a distributor. With Mori firing them and going out on their own, I would assume that they will be taking as many sales and service people from Ellison with them. That leaves me with a distributor with a depleted service department and rookie salesmen. I too am pissed...I didn't buy a Doosan, I bought a machine from my Doosan distributor because of their rock star service and support. Now you are telling me I am going to have to sit and stare at a machine for a week as I wait for someone to get to my shop? Bad move Doosan.
As a Doosan Service technician, if you have difficulty, call me direct. I can solve most issues without the need for a tech's visit.Quote:
Originally Posted by CNCIRONMAN
My office number 973-618-2461
My cell number 973-803-9479
Or leave a post in any Doosan forum thread. I get an email wherever someone posts into the Doosan forum.
Was that a quick enough reply?
Ellison is going to have a major culture shock selling and servicing Doosan. There is going to be a significant price increase; that's a given. Why? Doosan margins are not even close to that of Mori and it will be difficult for Ellison to sustain such a huge overhead on commodity machine margins. Likewise, Doosan customer's are value driven; they expect a lot more for the money they spend on a machine, something Ellison is not accustomed to. One of the things that Ellison was so good at was selling turnkey's to OEM's. Doosan's customer base is largely job shops that typically are not willing to pay for turnkey's. They are typically not willing to pay for turnkeys or they expect them to be provided at no additional charge.Quote:
Originally Posted by jamessiffel
It's going to be interesting. I see DMG Mori struggling significantly selling direct and I see Ellison struggling significantly selling a commodity product. A the end of the day, it will be the customers that pay for it and suffer for it.
What Doosan has done to their distributors is a major injustice. Some of the dealers I know of have been the top grossing dealers in the western hemisphere for Doosan; they were getting top dealer awards just months ago. There was talk of lawsuits being filed by the ex-Doosan dealers. ooks like the first of them have now been filed.Quote:
Originally Posted by CNCIRONMAN
https://dockets.justia.com/search?pa...ses=mostrecent
These lawsuits are going to tie up Doosan and Ellison for a while. I feel sorry for the customers.
If any customer out there feels like they "pay for it and suffer for it", please contact me directly, 24 hours a day,and I will sort out any issues.Quote:
Originally Posted by cnctexas
973-803-9479
Darryl Hardt
Doosan Service.
If you have valid issues, I can solve them. If you have only speculation, I really can't help there...