Originally Posted by
sanddy
Hello everyone,
We recently purchased a Multicam 3000 Series machine from Multicam Midwest. This is not the first time we've bought from them but certainly the last.
When the machine arrived from the factory, it ran for 30 minutes before it broke down. The Multicam Midwest service technicians have been out to "fix" the problem over half a dozen times in the past 6 weeks, and cannot seem to diagnose the problem. He's switches out parts, gets the machine to run for 2 hours, and then it breaks down again. Mind you, Multicam's warranty will only cover manufacturer's defects, so they require an open-ended purchase order adopting their price list before they'll even come out to see what's wrong. On top of that, they will do everything in their power to curtail responsibility, so I strongly encourage everyone to get everything in writing.
Is there anyone else out there that has had a potentially defective Multicam machine? To this day, only one of the heads on our double headed router work, we've had a defective keypad, they've replaced boards, fuses...the list goes on. They still cannot pinpoint the problem, and our pocketbook is wide open. We are at a complete loss.