[DIFF OVER]

So BCC calls, yet again wanting to sell me more support. If I buy level 3 support, it will get my questions and issues addressed faster than those without level 3 support. WTF is that? I will only have level 1. And I will call and email thru the ticket system until I get answers. I will never expect an answer fast, after all the support staff only know their product, and they really seem to assure me they have no manufacturing experiance. But I think I have finally given up on BCC supporting turn/mills. After all its only an area that EVERY machine tool builder and software copmany is investing R&D, time and money into.

[DIFF OVER]

We bought level 3 support. It has been a day and a half and no word back about my issue. Huh?

[DIFF OVER]

Level three support. 8 days into waiting for a post mod. How can this be acceptable?

[moldmker]

Oh, didn't they tell you about the Super Special VIP Club support membership?....:stickpoke

[tubeguy]

ahem! 4 weeks.

[DIFF OVER]

ahem! 4 weeks.

Is that how long you have been waiting?

I thought level 3 was the "super special support level", and per Autumn, I am suppose to get a call back within 10 mins.


> *Level One Support is normally $249.00 for 12 months ON SALE THIS WEEK
> FOR ONLY $199.00!*
>
> * This package gives your entire shop unlimited technical phone
> and email support during our normal business hours.
> * (Monday through Friday 8am - 8pm EST)
> * Unlimited Edits to post processors for up to 2 machines
> * Special login to the Help Desk to see your Support Tickets, New
> Videos, Training Lessons, FAQ's and more
> * Free same version updates with new features and enhancements
> * Access to Web support where a technician can connect to you and
> assist you quickly
> * *One hour of one-on-one Online Training ($150.00 value)*
>
>
> *Level Two Support is normally $399.00 for 12 months ON SALE THIS WEEK
> FOR ONLY $299.00!*
>
> * This package gives your entire shop unlimited technical phone
> and email support during our normal business hours.
> * (Monday through Friday 8am - 8pm EST)
> * Unlimited Edits to post processors for up to 4 machines
> * Special login to the Help Desk to see your Support Tickets, New
> Videos, Training Lessons, FAQ's and more
> * Free same version updates with new features and enhancements
> * Access to Web support where a technician can connect to you and
> assist you quickly
> * 25% off any BobCAD-CAM Software or Training Video purchases
> * Access to Basic and Advanced Training Webinars and Prerecorded
> Webinars
> * *Two hours of one-on-one Online Training ($300.00 value)*
>
>
> *Level Three Support is $499.00 for 12 months of technical support.
> We do not offer a sale price due to the high priority call back,
> however we are still giving the 2 free months.*
>
> * This package gives your entire shop unlimited technical phone
> and email support during our normal business hours.
> * (Monday through Friday 8am - 8pm EST)
> * Unlimited Edits to post processors for unlimited machines
> * Special login to the Help Desk to see your Support Tickets, New
> Videos, Training Lessons, FAQ's and more
> * Free same version updates and new features and enhancements
> * Access to Web support where a technician can connect to you and
> assist you quickly
> * 25% off any BobCAD-CAM Software or Training Video purchases
> * Access to Basic and Advanced Training Webinars and Prerecorded
> Webinars
> * Two hours of one-on-one Online Training ($300.00 value)
> * VIP CLUB Priority Call Back Service. This gives you the option
> to have your ticket marked as high priority.




I do not mind it anymore. I have accepted this is how it is, and that is how the company and sales dept operates. It is ok, cause they will continue to sell and move product. I will stop there.

[ssoptical]

You get faster support on the forums by other users for free !!!!!:boxing:

[DIFF OVER]

the punching devil is funny. i agree. but NO ONE can support BCC turning.

[jrmach]

Punching Devil is Bi_ _ ing.