[tote_ts]

i lost xmi files in my multicam router machine
can anyone help me and send this file package to me please ..
if anyone need details about the machine , just ask .


thank you ... i am waiting for replay

[Phife]

There should be a backup on the installation cd or the installation folder the technician should have installed on the PC used for the machine.

Its should be under /Machine Tools Suite 4/Connections/

XMI files are specific to your machine, if you dont have a back up you will need to get one from Multicam Support.

[tote_ts]

do i have to install a new program ( machine tool suite ) ?

[Phife]

You can, It should solve the problem. You will still have to load the XMI file manually though.

I would try to see if you can reload the XMI first if that doesnt work then try reinstalling.

[tote_ts]

yeah please help me

[Phife]

Did you find the backup XMI file? Do you not have Tech support available for your machine? They should be able to log into your computer remotely and fix your problem.

I can try to help but I need more details on your machine, Model, Age, Optional equipment, etc.

[tote_ts]

thank you very much ..

machine : multicam router 1000 series
Age : about 3 years
Model : 1-103
and finally , the machine has a stander equipments .

[tote_ts]

I am waiting for help

please help me

[Phife]

I have done all I can to help you. You didnt answer my questions about the backup files or support. All you need to do is restore the file from the backup.

Talk to your tech support. There is not much I can do here.

[tote_ts]

Did you find the backup XMI file? Do you not have Tech support available for your machine? They should be able to log into your computer remotely and fix your problem.

I can try to help but I need more details on your machine, Model, Age, Optional equipment, etc.

this is what i am waiting for ..
i give you all information you asked ... then what is the help you will give ?

[Phife]

I cannot help you. I already told you what you need to do.

[Rainerio]

Hello, I have a multicam, stopped working, reinstalled suite 4 and after loading the machine .xmi file, shows the following message on controller (1). Would you help me? Is the procedure just loading the .xmi file or should I do another procedure?

(1) Please Wait ...
Loading
Version 8. 19

But it never finishes loading.
Please.