I don't think you can judge a company from just a couple people's experiences. My experience with Industrial Hobbies has been nothing but positive so far, Tommy has been helpful and quick to reply. One thing to keep in mind is that there are 2 sides to every story. Yes I.H. may have some kinks to iron out. but what small business doesn't? I believe Tommy is a hard worker and clearly spends more time as a hands on guy than he does behind a computer monitor, but I know his goal of bringing high quality machines to his customers is a solid intention. I'm not going to respond to any negative replies here, I'm just putting this out there to those people who are considering buying from Tommy. Don't just jump on the hater bandwagon because a couple people are unhappy......seriously, there are way more satisfied customers than those who are not.