I bought the machine used and from a bank liquidation,(the previous owner must of gone broke and I d have to imagine the cost of tech support from advanced machine and tool in addition to down time had to be a factor) I bought it right and have no issue there. The issue is their corporate culture and attitude and that is a top down problem, the dishonesty, the lack of regard for the consumer, the terrible customer service, and of course the EXTRA TECH programmers note in the inverter parameters disabling the spindle tool clamp proximity switch. I mean srsly wtf?????? we use too many tools to run with 2 or 3 spindles and I m planning to add a secondary machine this next year a pod and rail. They are just difficult to deal with, for example I called them and said I want to add pop up pins for 6th face nesting. they said it can t be done. Well we added the pins our selves with cylinders off a salvaged Biesse Rover B through the phenolic. I asked about loading for tools like a fixed tool storage, they said it can t be done the disc and 8 tools was it. we now can load up to 24 tools with 2 fixed tool stores along the Y axis we fabricated and wrote macros for. I have to believe that that it just shouldn't be so difficult. Given the fact that their poor decision making nearly caused me to lose my leg one time and spend 17k rebuilding spindles is simple ridiculous and they should imho be grateful and cooperative rather than hostile and obnoxious.-T