One other thing with AC drives is to ensure the 3 phases and the commutation is matched, if you have any one out of sync it can cause similar problems to what you are seeing, IOW, make sure motor cables are connected correctly.
If they have plug in connectors you can swap a motor easily and check to see if the same occurs.
It can easily happen with those that make their own cables up.
Al.
CNC, Mechatronics Integration and Custom Machine Design
“Logic will get you from A to B. Imagination will take you everywhere.”
Albert E.