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IndustryArena Forum > CNC Electronics > Leadshine > Leadshine technical support available on CNCzone.com
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  1. #1
    Join Date
    May 2015
    Posts
    38

    Leadshine technical support available on CNCzone.com

    Leadshine is glad to announce that we will start to provide technical support on CNCZone to users who have bought from us directly, or through our authorized distributors out side of China at Distribution Network. As the largest stepper drive and easy servo (closed stepper) system designer and manufacturer in the world, Leadshine products have been widely implemented in tens of industries including very high sales in CNC industries (mills, routers, plasma, lathe, laser cutter, waterjet...). Because the popularity of our products, there are a lot of replicas and fake Leadshine products sold online from eBay, Amazon... For this reason, Leadshine will not provide technical support or warranty to products bought through those source. You are welcome to post your questions here in this Leadshine forum. You can also go to Leadshine website at www.leadshine.com or www.leadsihineusa.com to find manuals, software, datasheets..., which could help to solve your technical issues.

  2. #2
    Join Date
    Feb 2015
    Posts
    123

    Re: Leadshine technical support available on CNCzone.com

    Glad to see a presence here from Leadshine.
    I recently purchased the following items from Americanmotiontech.com which is linked from your website.
    ES-MH23480 Easy Servos
    ES-DH1208 drives
    CABLEH-RZ5MO cables
    CABLEH-BM5MO cables

    My question is that the cables were described as "shielded" but when I peeled back the heat shrink on the end of the jacket I cannot see the typical braided shielding.
    What is you take on that fact?
    Is it shielded or not?

    Thanks,
    Rob

    Sent from my BNTV600 using Tapatalk

  3. #3
    Join Date
    May 2015
    Posts
    38

    Re: Leadshine technical support available on CNCzone.com

    Hi Rob
    Thank you for purchasing Leadshine products .
    The motor power cable is not shielded ,but the encoder cable is shielded. you can check it .
    Any other problem ,kindly leave me message or email me .


    John
    [email protected]
    Leadshine Technical Support

  4. #4
    Join Date
    Jun 2013
    Posts
    4

    Re: Leadshine technical support available on CNCzone.com

    How can we know is it fake or not? I bought from ebay HBS507 driver and 573HBM20-1000 motor but I cannot find manual or software for that drive.

    Regards,
    Marijan Jakara

  5. #5
    Join Date
    May 2015
    Posts
    38

    Re: Leadshine technical support available on CNCzone.com

    Hi Marijan
    Leadshine is No.1 for stepper products in China,anf there are many fake products online .we don't have anti-counterfeit label on products ,so i am not your products are Leadshine or not .
    And HBS507 driver and 573HBM20-1000 are sold for Chinese local market ,not for international market .so please contact your supplier firstly , i think they will send the information as you want .
    If you like Leadshine products ,please contact Leadshine directly or Leadshine distributors . we have many distributors in many countries. i think you will get good after sale service and good products .

  6. #6
    Join Date
    Feb 2016
    Posts
    10

    Re: Leadshine technical support available on CNCzone.com

    Quote Originally Posted by mjakara View Post
    How can we know is it fake or not? I bought from ebay HBS507 driver and 573HBM20-1000 motor but I cannot find manual or software for that drive.

    Regards,
    Marijan Jakara
    Hi I bought the same driver off of ebay also. If you are English speaking this may help you.

    - For the manual just go to Leadshine Technology - Home and download the manual for the ES-D508 drive. They are the same as far as I can tell and I have had no problems using it.
    - If you want to use Protuner (I tried the ES-D508 version it did not work for me) you are going to have to go to www.leisai.com. It will be necessary to have the Leadshine Technology - Home
    webpage open at the same time.
    - The leisai page is ONLY in Chinese so you will have to navigate using the leadshine.com page as a reference.
    - You will find the protuner for the HBS series version 1.3 download this. This is also ONLY in Chinese.
    - To use this you will have to get the manual for the ES-D series protuner for reference it has the same layout.

    Hope this helps.

    regards,
    layman94

  7. #7

    Re: Leadshine technical support available on CNCzone.com

    Hi mjakara I recently purchased the same motor and driver COMBO from EBay HBS507 would you be able to email me the software for that driver or a direct link to do so myself. I went to www.leisai.com and was unsuccessful.
    Thanks in Advance

  8. #8
    Join Date
    Nov 2006
    Posts
    93

    Re: Leadshine technical support available on CNCzone.com

    Quote Originally Posted by Layman94 View Post
    Hi I bought the same driver off of ebay also. If you are English speaking this may help you.

    - For the manual just go to Leadshine Technology - Home and download the manual for the ES-D508 drive. They are the same as far as I can tell and I have had no problems using it.
    - If you want to use Protuner (I tried the ES-D508 version it did not work for me) you are going to have to go to www.leisai.com. It will be necessary to have the Leadshine Technology - Home
    webpage open at the same time.
    - The leisai page is ONLY in Chinese so you will have to navigate using the leadshine.com page as a reference.
    - You will find the protuner for the HBS series version 1.3 download this. This is also ONLY in Chinese.
    - To use this you will have to get the manual for the ES-D series protuner for reference it has the same layout.

    Hope this helps.

    regards,
    layman94
    Layman94. Have you tried to use ES-D508 driver (witch is International version of HBS507), save the settings to file from english version of ProTuner just to open Chinese version of ProTuner and load the setting from the file to HBS507?

    Theoretically it schould work.

    Sent from my SM-T815 using Tapatalk
    ------
    Martin

  9. #9
    Join Date
    Feb 2016
    Posts
    10

    Re: Leadshine technical support available on CNCzone.com

    Hi I have the Leadshine HBS86H driver and the HBS507 driver. I can run them both with Protuner fine however when I use my mach3 motion controller only the HBS507 is turning the HBS86H will not turn. Do you know why this is? maybe it needs higher step/dir signal voltage?

    Thanks,
    layman94.

  10. #10
    Join Date
    Sep 2005
    Posts
    1195

    Re: Leadshine technical support available on CNCzone.com

    Hello,
    How to wire THC Proma SD with Leadshine MX4660? I use plasma cutter cut70 Stahlwerk. Thanks.

  11. #11
    Join Date
    Feb 2016
    Posts
    10

    Re: Leadshine technical support available on CNCzone.com

    Here are the addresses for the Leadshine protuner for ESD-508 and HBS507

    ES-D508 protuner

    - ES-D Series Easy Servo Drives / Closed Loop Stepper Drives | Leadshine

    - it looks like the same drive , but it didn't work for me.


    HBS507 protuner

    - http://leisai.com/product/detail.asp...odecode=101030

    - It is under HBS507_setup. it is 14674KB

    - It worked for me though it is in Chinese only. I just downloaded the manual for the ES-D series and navigated with that, It is the same layout.


    ES-D508 protuner manual

    -http://leadshine.com/productdetail.aspx?type=products&category=easy-servo-products&productype=easy-servo-drives&series=ES-D&model=ES-D508

    -it is under ES-Dsm_V1.0.pdf

    regards,
    Layman94

  12. #12
    Join Date
    Jan 2007
    Posts
    235
    Hi I have a mx3660. The instructions say to use a shunt regulator to be used. Any recommendations on a shunt regulator?

  13. #13
    Join Date
    Mar 2017
    Posts
    4

    Re: Leadshine technical support available on CNCzone.com

    Hi, I just received some of #Leadshine integrated easy servo motors(Leadshine easy servo motors / stepper motors with encoders) which were purchased from AMT.
    I am able to connect to them in the protuner program, but when I try to access the settings or do a motion test, the motor will start to move as commanded, and take window pops up that the program has crashed.
    Any idea what could be causing this?
    I am using the FTDI usb to serial cable which was purchased along with the motors from AMT. The motors were connected to a power supply set to 26V. Lastly, the machine that the protuner program was running on is running windows 10 as I do not have access to a windows 7 machine.

  14. #14
    Join Date
    Sep 2015
    Posts
    9

    Re: Leadshine technical support available on CNCzone.com

    I have a MX3660 bought through XZero as part of my Raptor CNC package. It has run well since I began using it last November. Today, out of the blue, it my CNC stopped and the limit switch lights dimmed, I smelled electrical burning coming from the MX3660. My power supply seems to be fine, and my smooth stepper will run if I disconnect the power at the MX, so it seems like it has failed for some reason. How do I initiate warranty service?

  15. #15
    Join Date
    May 2017
    Posts
    2

    Re: Leadshine technical support available on CNCzone.com

    Hi all. I'm trying to set up the ACS606 drive along with the BLM57090 servomotor but I'm not able to get a smaller following error than 400 steps at a constant speed of 2000 RPM. I'm a little confused because of the ACS606 datasheet stated that the position following error should be +/- 1 count. Does anyone have a similar experience?

  16. #16
    Join Date
    May 2015
    Posts
    13

    Re: Leadshine technical support available on CNCzone.com

    Quote Originally Posted by K_73 View Post
    Hi all. I'm trying to set up the ACS606 drive along with the BLM57090 servomotor but I'm not able to get a smaller following error than 400 steps at a constant speed of 2000 RPM. I'm a little confused because of the ACS606 datasheet stated that the position following error should be +/- 1 count. Does anyone have a similar experience?
    Hi, have you solved this issue? I have an ACS806 and 57BL180D servo from Leadshine that suffer from a similar problem, the servo works below 530 rpm (the following error is high but it keeps spinning, without load) but if i exceed 530 rpm than the following error quickly jumps to the limit and stops the motor.
    Thanks, Matteo.

  17. #17
    Join Date
    May 2017
    Posts
    2

    Re: Leadshine technical support available on CNCzone.com

    Quote Originally Posted by Moriduri View Post
    Hi, have you solved this issue? I have an ACS806 and 57BL180D servo from Leadshine that suffer from a similar problem, the servo works below 530 rpm (the following error is high but it keeps spinning, without load) but if i exceed 530 rpm than the following error quickly jumps to the limit and stops the motor.
    Thanks, Matteo.
    No, I did not solve this issue. I tried tune these drivers (I have two and both have this issue) many times but without success. Even worse is fact that the following error is not constant but is depending on the actual speed. So In my opinion these drivers are totally useless for accurate positionig. You can see similar thread here.

  18. #18
    Join Date
    Jun 2011
    Posts
    4

    Re: Leadshine technical support available on CNCzone.com

    I have a Camaster cnc, Why would leadshine MX4660 drive blow from hittng the estop. This seems to be a common problem. Any fixes woul be appreciated

  19. #19
    Join Date
    Mar 2008
    Posts
    1762

    Re: Leadshine technical support available on CNCzone.com

    hutch...
    It is well known that dc steppers generate voltage when they are moved when not under power. Numerous drives on numerous brands have blown when axes are moved by hand. Imagine the current generated if the machine was executing a rapid move of a few hundred inches per minute and the estop was activated, which of course removes power to the drives. Once the back EMF gets into the drive, it lets the magic smoke out. Blown drive.

    2 fixes: 1) Forget about the estop and use the spacebar. Too many users think that the Estop is the "everyday stop", its not, never has been. 2) Search for and find the Leadshine tech document that specs a couple $40 aluminum caps, or an even more expensive shunt to absorb the generated voltage, and install one setup.
    Gary Campbell CNC Technology & Training
    GCnC411 (at) gmail.com www.youtube.com/user/Islaww1/videos

  20. #20
    Join Date
    Mar 2003
    Posts
    35538

    Re: Leadshine technical support available on CNCzone.com

    Quote Originally Posted by islaww View Post
    2) Search for and find the Leadshine tech document that specs a couple $40 aluminum caps, or an even more expensive shunt to absorb the generated voltage, and install one setup.
    http://www.cnczone.com/forums/attach...2&d=1447075158
    Gerry

    UCCNC 2017 Screenset
    http://www.thecncwoodworker.com/2017.html

    Mach3 2010 Screenset
    http://www.thecncwoodworker.com/2010.html

    JointCAM - CNC Dovetails & Box Joints
    http://www.g-forcecnc.com/jointcam.html

    (Note: The opinions expressed in this post are my own and are not necessarily those of CNCzone and its management)

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