Originally Posted by
jamessiffel
You should be happy, DMG is an outstanding company, they make some of the best iron out there. Be cordial yet demanding, hinting at future possible mori purchases might entice. Of course threatening to go with the local competitor distributor might keep them honest too. Theres a whole thread about this already over on Practical Machinist. I only mention PM because Paul says hes hanging it up, pity, and the cnc arena he suggested doesnt appeal to me the same. Good luck!
* few years back i was on moris and we had our east coast distributor handling service, yet mori still would be on call to answer everything i needed. Including a fellow in their r&d in Davis, who told me "if there is something i cannot answer, i will call japan and have the answer in the morning". Fantastic. Luckily for us east coasters DMG handles all service now.