Originally Posted by
Yurtman
I have been running the machine for a while now. Generally it cuts well and runs reliably. I have occasionally found that the y axis freezes on startup after homing, but I think this most likely to be the Ruida controller or the leadshine encoder playing up. Either way it's usually solved with an off/on cycle. After sales is ok, quick responses but be prepared to take videos to communicate problems. This is not unique, I have the same situation with Omni (CNC router). Overall, I would buy from them again. They delivered what I paid for, the build quality meets expectation. Whether the $1800 premium is justified for you I don't know, it's worth verifying the options are specced the same. As well as the controller, servo/stepper, laser specs all the other hardware items will vary is quality and will have a bearing on performance and reliability. Buying any machine from overseas without inspection carries a risk. If you end up leaning to the alternative laser cutter, try and find a customer running the machine. I bought the HSG based on feedback on this forum.