[MichaelHenry]

Does anyone actually own a glowforge yet? I know there's a bunch on loan...

There are at least 30 actual production units in owners hands as of right now. One of the Tested YouTube channel crew received his, though it took 3 tries for him to receive a unit that wasn't broken in shipping. They reworked the shipping containers to make them less prone to breakage.

[BenM2]

There's always calibration / alignment issues needed to sync the camera and laser making this feature more trouble than its worth.

[mtechus]

Last week (Wednesday the 24th) Ben at the Thunderlaser factory in China and I did a skype to figure out that the X axes motor on my less than three week old Nova24 Engraver is bad.
Ben told me that he would sent me a new motor. And I was told that it would probably be sent DHL by air and take about a week to get to me. I was counting on the motor being here by the 1st or 2st of June.
Now tonight I received this from Ben.
"Hi Gene,
I'm very sorry for my mistake,i should had sent the motor to you before last week.
I forgot it and feel so sorry about that,please excues me.
BTW,please tell me your current address and phone call,so i can send the motor today."
He ask again for my address even though he already has the information I had sent to him.
Ben has cost me FIVE days production and maybe one of my best customers! :drowning:

The only thing I can say is "Holly S***"!!! :nono:
On a scale of 1 to 10 what do I think of the Thunderlaser factory tech support? = I think "-1" than is BAD! How could you forget something like this for five days. Especially after I told Ben how important it was for me to have the motor as soon as possible!

Has anyone who has a laser from Thunder Laser USA been able to reach support. Their website is down and I'm left hangin.

[MichaelHenry]

Has anyone who has a laser from Thunder Laser USA been able to reach support. Their website is down and I'm left hangin.

If you are in the US, contact tech support at:

thunderlaserusa.com or try their Facebook group:

https://www.facebook.com/groups/321289538294917/

They are pretty responsive at either location. Chinese tech support may be quarantined, though they are usually available daily on the Facebook group above. I've had pretty responsive support from both the TL-USA folks as well as Chinese folks in the past.