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IndustryArena Forum > MetalWorking Machines > HURCO > Who has the best tech support
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  1. #1
    Join Date
    Oct 2016
    Posts
    4

    Who has the best tech support

    We are in the market for a new mill and my decision will be largely based on factory tech support. Every dealer tells me all about "there guys", honestly i dont care. Dealers come and go I want to know about the manufacturer. I have used amada fabricating equipment for over 30 years and they still support machines from the late 70's Is there any machine tool builders that have that kind of reputation. I really want a hurco but i have heard horror stories recently, is this true???

    thanks
    scott

  2. #2
    Join Date
    Jul 2014
    Posts
    19

    Re: Who has the best tech support

    I have both hurco and haas machines, the haas service is much better in my opinion

  3. #3
    Join Date
    Jun 2008
    Posts
    1103

    Re: Who has the best tech support

    I suppose it depends on where you are. I am a Hurco service tech. If you were in the UK, a lot of our service guys are long term. I only rank third longest and I’m just entering 35 years...

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