This is specifically for the Americas (North, Central, and South America) (Note: other areas are covered by a different office of Doosan, but every area is covered by someone)

To assist with your issue, at Doosan Machine Tools America

If you call in for assistance, I am providing a chart of Required/Recommended/ and "if Requested" items, that will aid us in assisting you.

Many calls start with, "I have a problem with my machine." (Yet they don't know the alarm number, or the description of the problem, or the Serial number...and there is a difference between a Puma 240A and a Puma 240LSYC)

Many calls later... we get to the root of the issue, when we could start there and get you up-and-running faster.

My Contact info is in the footer of this, and every message I post.

Please use the chart to gather the info together and help expedite your repair.

Thanx, D.