So I ordered the machine and Nate was very quick to take my payment and send a thank you email. 2 days later I inquire about when I should look for tracking numbers a couple days later he responds saying he's shipping it out that day. 2 more days after that I ask for the tracking numbers, and 2 days after that I get tracking numbers stating he just created the labels. Fortunately the shipping time wasn't too bad since its just a state away, but when I got it is when the real fun began.
Parts damaged, parts missing, some parts swapped out for other parts that were not covered in the assembly instructions. Some holes were too big, some holes were not tapped. Hell some bolts and holes are metric while others are SAE, I can see this going real bad if I ever have to take it apart or upgrade.
According to the website and instructions Nate will help you troubleshoot if you have any issues. Well aside from those issues my Y-Axis rack gear WAS MISSING which is kind of a big deal for this machine. So I called and emailed and even sent pictures of what I could, 1 day later still no answer. So I assemble everything I can and try to call him and email him again, 2 days still no answer. Day number 3 I am pissed, what company ignores someone who just paid them (in my opinion) a lot of money? I am not the one who forgot to package the gear rail and mail it? Yet I have to worry and wonder if I just got taken advantage of?? So a few trips to Lowes and I got all the fasteners I needed to fix Nates mistakes but unfortunately I am stuck waiting for a gear. After finally repeated calling and begging for this guy to contact me I went online and found another supplier and dropped $113 (including shipping) for a gear rack to be sent. Hell I think Nate should refund me a lot considering this and all the used and damaged parts I received, I DID NOT PURCHASE A USED MACHINE!!! I do not expect to receive one!
I've attached 2 pictures, 1 shows one of the damaged pieces that's how it arrived. The other shows a bracket with no bolts because the holes were too large for the supplied bolts.
This is just a messed up joke and I learned my lesson the hard way with Nate. NEVER AGAIN