I have some Goodway CNC machines and am located 40 minutes from Smart Machine Tool in Pewaukee Wisconsin. I called Smart and confirmed the Smart Machine Tool SL20 YS is the same machine as the Goodway GLS-2000-LYS we have. I was hoping to purchase parts from a local vendor that spoke English and understood American cultural norms like getting a quote to a customer and supplying a good or service in exchange for payment.
That wasn't an option for Smart. It sounded like parts support with Smart was really thin, at one point the Smart representative said, "I wouldn't want to sell you a part and have a Smart customer need that part." I read that as two things:
A. We don't have enough parts for our existing customers
B. We don't have confidence to actually support the machines we are selling (AKA we're in the business of selling machines, not supporting or settup to support them).
C. Possibly we don't have a confidence in dealing with Goodway, and if that's the case what are we doing selling Goodway machines.
I offered to be a special order customer of Goodway parts through SMART with 3 month or so lead times, and the guy on the phone said he didn't want to support Goodway customers, just customers of his re-labeled Goodway machines. This really supported the thought process that he was just scared of having to support the machines at all, or couldn't functionally support the machines.
The guy told me that if we bought a Smart machine we could buy parts to support that machine. I thought that was humorous as that required an investment and a leap of faith on an unknown quality provider of a relabeled Goodway machine. The best way to move toward selling us a machine is to sell us parts and establish a working relationship with us.
I would recommend (my personal opinion) that people be wary of Smart Machine Tool. People shouldn't be put in the position of buying machines and finding themselves unable to buy parts to support them or experiencing extreme difficulty purchasing parts to support them.