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  1. #1

    Fineline Shutdown or Perpetrating a Fraud!!

    I ordered and received confirmation on a 2x4 Router Kit with accessories on 3/27/2019. My credit card was charged for the kit, accessories plus shipping. Multiple attempts to contact Nathan via email and voice mail for order status has failed. Absolutely no response from him. Does anyone know what’s going on. The business next to his facility says he’s only there in the evenings and weekends.

  2. #2
    Registered
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    Dec 2005
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    258
    Quote Originally Posted by jrpatter56 View Post
    I ordered and received confirmation on a 2x4 Router Kit with accessories on 3/27/2019. My credit card was charged for the kit, accessories plus shipping. Multiple attempts to contact Nathan via email and voice mail for order status has failed. Absolutely no response from him. Does anyone know what’s going on. The business next to his facility says he’s only there in the evenings and weekends.
    I was about to place an order but this is concerning.
    Do you have an update on your machine?

  3. #3

    Re: Fineline Shutdown or Perpitrating a Fraud!!

    Agree with Dave - Nathan has a great product line but stretches himself pretty thin in what is a competitive market - have faith

    - - - Updated - - -

    Did you get the machine?

  4. #4
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    Apr 2010
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    98
    I have tried to support Nate and say good things about him. I have let people know that he might take a while but that he always does the right thing. BUT...I do not feel that way anymore. I feel like I spent a lot of time trying to troubleshoot a machine that has a frame flaw. Yes I have had the machine for a while but I don't use it professionally. So spending 2 hours a week in the garage is about all I get with a 60 hour a week job. Two kids, and a house and wife to take care of. Honestly I was prepared for some work with Nate to get the bugs worked out, but my machine has been a total disaster. I have loosened the rails as well as a bunch of other tweeks to try and get things parallel and working smoothly but the frame is just to wacked to get there. I have asked Nate to take the machine back and his reply was that I've had it too long. Even though he knows I haven't been able to put any real time on the machine between fixing the drives and trying to figure out the binding issues and more. What a huge waste of time and money.

  5. #5
    Member
    Join Date
    Sep 2005
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    1648

    Re: Fineline Shutdown or Perpitrating a Fraud!!

    Thats sad, I wish there was an answer. When did you purchase the machine?
    Retired Master Electrician, HVAC/R Commercial. FLA Saturn 2 4x4 CNC Router

  6. #6
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    Apr 2010
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    98
    Quote Originally Posted by wmgeorge View Post
    Thats sad, I wish there was an answer. When did you purchase the machine?
    About 1 and 1/2 years ago. much of which has been going back and forth trying to get answers from Nate on how to get the machine running right

  7. #7
    ericks
    Guest

    Re: Fineline Shutdown or Perpitrating a Fraud!!

    Not good...sorry to hear about your hassles! Hopefully these posts will make him do the honorable thing...

  8. #8
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    Quote Originally Posted by ericks View Post
    Not good...sorry to hear about your hassles! Hopefully these posts will make him do the honorable thing...
    One end of the table is about 3/16" to an 1/8" wider than the other. The tapped holes in the cross members are not in a grid or spaced evenly. Pretty sure the frame in not "flat" either. The main table rails are all loosened right now to see if I can find enough slop in the mounting holes to get the rails parallel...but seems like maybe only about 1/32" of wiggle room...at some point the only way I can see to get this right is pull the rails re-drill and tap new holes in between the old ones and re-mount the rails.

  9. #9
    ericks
    Guest

    Re: Fineline Shutdown or Perpitrating a Fraud!!

    What is the size of this machine?

  10. #10
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    Quote Originally Posted by ericks View Post
    What is the size of this machine?
    It is a 2x4' machine. Other thought was to use the existing threaded holes to mount 80/20 extrusion and then mount the rails to that. That would definitely give enough adjustment. Or maybe drag it behind my truck town the highway.

  11. #11
    ericks
    Guest

    Re: Fineline Shutdown or Perpitrating a Fraud!!

    Not good, i had a look at their website. They claim to have good quality machines. Later this year i plan to put control panels up for sale, my biggest concern is quality and customer satisfaction.....

  12. #12
    Member
    Join Date
    Apr 2016
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    804

    Re: Fineline Shutdown or Perpitrating a Fraud!!

    Quote Originally Posted by Erik F View Post
    It is a 2x4' machine. Other thought was to use the existing threaded holes to mount 80/20 extrusion and then mount the rails to that. That would definitely give enough adjustment. Or maybe drag it behind my truck town the highway.

    80/20 has wiggle room, but it may be iffy to get 3/16 - 1/8" adjustment from 80/20 mounted on each side (3/32 - 1/16" per side). I use a lot of 80/20, and am just completing a new build with it.

    If you saw my build thread for a 4 x 4 Saturn 2, you saw that mine was defective in about every way. Fortunately, when if first opened the box, I saw the in washer between the gantry mounting and interface plates. I knew something was very wrong. That led me to check everything right away, and found out how bad things really were. Fortunately, I acted quickly enough and was able to send the machine back for a full refund.

    Something else to consider. Will you have enough Z axis movement, if you raise the gantry height with the 80/20? I didn't get my Saturn 2 set up (I had it on end on a large dolly), so I didn't check Z axis travel. I looked at some possible fixes (I really like the idea of a welded frame), but abandoned the idea in favor of sending it back. Way too much wrong with the machine.

    You should also check to make sure the two side rails are in the same plane. I'd be surprised if they are. If there is a twist, 80/20 won't help you with that. Also, look at the steel tubes for square. If they aren't square, it may be impossible to get the profile rail properly aligned. The very best repair solution would be to have steel plates welded to the frame and have the frame stress relieved. Then find someone to mill/grind the on plates flat and mill reference edges for the linear rails. Finally, get new mounting holes drilled and tapped. I didn't get so far as getting the work quoted, but it has to be expensive.

    I feel for you Erik. It's terrible to drop all that money on a machine that isn't even close to what's advertised, or nowhere close to being fit for its intended purpose.

    Gary

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