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IndustryArena Forum > WoodWorking Machines > Commercial CNC Wood Routers > Multicam Machines > New Multi Cam Machine keeps requiring service calls and replacement parts
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  1. #1

    Unhappy New Multi Cam Machine keeps requiring service calls and replacement parts

    We purchased a NEW Multi Cam machine last year and have nothing but trouble with it on a monthly basis. Electronics, Vacuum, On and On.. Has anyone had this problem with new machines.
    Our old machine 20 years plus just runs and runs / both are 10 x 5 beds. New one required a 7K compressor too.

    Just trying to understand what we have here ? Perhaps a Lemon ? just replaced the Coil to connect with the Vacuum today got replacement part and it did not fit
    the mounting holes of the original. Really disappointed and it takes a week to get a tech out when we need one at $800.00 a visit.

    Tyler Curtis
    stancosignage.com
    1 714 549 9303
    Santa Ana, Cal

  2. #2
    Join Date
    Jun 2018
    Posts
    362

    Re: New Multi Cam Machine keeps requiring service calls and replacement parts

    If it's a new machine, speak with MultiCam - surely there is a warranty.

    If you have an old machine then you must have experience with driving such a machine so it's unlikely user error.

    Call MultiCam.

  3. #3
    Join Date
    Jun 2014
    Posts
    2

    Re: New Multi Cam Machine keeps requiring service calls and replacement parts

    I have an older Multicam 5000 machine. I have had MANY problems with Multicam service. In fact, i am considering changing out the complete control system. Has anyone done anything like this?
    I have learned to do many different types of repairs myself and would like talking with others that have learned out on necessity.

    Bob Blackhurst
    Stagegear Inc.
    714-632-7170
    Anaheim, CA

  4. #4
    Join Date
    Dec 2013
    Posts
    5717

    Re: New Multi Cam Machine keeps requiring service calls and replacement parts

    Quote Originally Posted by Woodmonkey View Post
    I have an older Multicam 5000 machine. I have had MANY problems with Multicam service. In fact, i am considering changing out the complete control system. Has anyone done anything like this?
    I have learned to do many different types of repairs myself and would like talking with others that have learned out on necessity.

    Bob Blackhurst
    Stagegear Inc.
    714-632-7170
    Anaheim, CA
    I would just drop in a Centroid Acorn system https://www.centroidcnc.com/centroid...ontroller.html , Fully compatible with the existing servos/steppers, and at the first sign of trouble with the existing servo or stepper drives bolt in ClearPath servos. https://www.teknic.com/model-info/CPM-SDHP-3436D-ELS/

    I installed ClearPath servos in a 5x10 Multicam machine for a customer and they worked great.
    Jim Dawson
    Sandy, Oregon, USA

  5. #5
    Join Date
    Jun 2014
    Posts
    2

    Re: New Multi Cam Machine keeps requiring service calls and replacement parts

    Quote Originally Posted by Jim Dawson View Post
    I would just drop in a Centroid Acorn system https://www.centroidcnc.com/centroid...ontroller.html , Fully compatible with the existing servos/steppers, and at the first sign of trouble with the existing servo or stepper drives bolt in ClearPath servos. https://www.teknic.com/model-info/CPM-SDHP-3436D-ELS/

    I installed ClearPath servos in a 5x10 Multicam machine for a customer and they worked great.
    Thank you so much....

    I sent them an email.

    I will be out of town till the 19th. If you have any other info, or maybe want a piece of the conversion, please let me know.

    Sincerely,
    Robert Blackhurst

  6. #6
    Join Date
    Dec 2013
    Posts
    5717

    Re: New Multi Cam Machine keeps requiring service calls and replacement parts

    Robert, I sent an email to you with a recommendation.
    Jim Dawson
    Sandy, Oregon, USA

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