505,891 active members
2,771 visitors online
Register for free
Login
IndustryArena Forum > Commercial Products Support Forums > CNC4PC > CNC4PC slow customer service UCCNC license second time
Results 1 to 8 of 8
  1. #1
    Member
    Join Date
    Feb 2012
    Posts
    117

    CNC4PC slow customer service UCCNC license second time

    How long should it take to generate a software license?
    Maybe I am being a crybaby, but the internet has spoiled us into receiving items like this within minutes. Shoot, Amazon delivers products to you in the same day. This is the second UCCNC license I have purchased for UC300ETH-UB1. I remember the first time it took a few emails and human intervention to get the license file, because they need the serial# off the board. So this time I sent the serial in a message on their support ticket immediately after purchasing. I made the purchase late in the evening, so I waited the next day for an email with the file. I received multiple messages stating it will be mailed shortly. Ten minutes before their closing time, I called. A very sincere lady was apologetic, but said it will be Monday. Because she didn't have the serial number from the board.(which I had sent immediately after purchasing)
    Like I stated before, perhaps my expectations are too high but think in this day and age this sort of transaction should be quick and seamless.
    Correct me if I'm wrong, but most hobby work is done on the weekends.
    I love the controller software and the board on my router. that is why I am installing it again with DMM Tech servos on a new Novakon Torus.
    Okay, my rant is over.
    Jon

  2. #2
    Registered
    Join Date
    Oct 2004
    Posts
    244
    Jon,

    I think I located your order. It arrived yesterday evening and was manually processed this morning. You should receive the license anytime. I agree with you, It should be much simpler and quicker. We are working on it.

    Arturo Duncan
    Https://cnc4pc.com

  3. #3
    Registered
    Join Date
    Jun 2015
    Posts
    862

    Re: CNC4PC slow customer service UCCNC license second time

    I received all of my license keys (3pcs) faster than how the controller arrived but I purchased the license keys together with the motion controllers.

  4. #4
    Community Moderator ger21's Avatar
    Join Date
    Mar 2003
    Posts
    34519

    Re: CNC4PC slow customer service UCCNC license second time

    I think it's faster if you buy the license with the board.
    Gerry

    UCCNC 2017 Screenset
    http://www.thecncwoodworker.com/2017.html

    Mach3 2010 Screenset
    http://www.thecncwoodworker.com/2010.html

    JointCAM - CNC Dovetails & Box Joints
    http://www.g-forcecnc.com/jointcam.html

    (Note: The opinions expressed in this post are my own and are not necessarily those of CNCzone and its management)

  5. #5
    Member
    Join Date
    Feb 2012
    Posts
    117

    Re: CNC4PC slow customer service UCCNC license second time

    Agreed, I should have done that.

  6. #6
    Member
    Join Date
    Feb 2012
    Posts
    117

    Re: CNC4PC slow customer service UCCNC license second time

    Arturo, the file has arrived. Thank you for your attention to this matter.
    You saved me from disassembling my router to progress on the mill this weekend.
    Jon

  7. #7
    Member
    Join Date
    May 2019
    Posts
    26

    Re: CNC4PC slow customer service UCCNC license second time

    Quote Originally Posted by arturod View Post
    Jon,

    I think I located your order. It arrived yesterday evening and was manually processed this morning. You should receive the license anytime. I agree with you, It should be much simpler and quicker. We are working on it.

    Arturo Duncan
    Https://cnc4pc.com
    wow, i'm glad i read this. I almost bought the license from Welcome to CNC4PC . Is there any place that I can buy the UCCNC license from and receive it within minutes like when purchasing all other software licenses?

  8. #8
    Registered
    Join Date
    May 2014
    Posts
    1

    Re: CNC4PC slow customer service UCCNC license second time

    Sorry to bring back an old thread, but i'm having the same frustrations. Ordered the license 2 days ago and was asked about the serial number yesterday. I've asked several times for a delivery date of the file and provided my serial number. Even tried to call but i couldn't get a person on the line. My machine is basically finished, just waiting on the software to start cutting!

    Arturo, are you able to do anything about this?

Similar Threads

  1. CNC4PC Customer Service... Excellant
    By truckeic in forum CNC4PC
    Replies: 0
    Last Post: 05-16-2019, 05:35 PM
  2. UCCNC license
    By ericks in forum UCCNC Control Software
    Replies: 24
    Last Post: 12-23-2018, 02:29 PM
  3. CNC4PC Customer Service or Lack of
    By peebrain in forum CNC4PC
    Replies: 5
    Last Post: 04-27-2018, 03:19 AM
  4. UCCNC software license
    By Greolt in forum UCCNC Control Software
    Replies: 14
    Last Post: 12-08-2015, 01:45 PM
  5. CUSTOMER SERVICE
    By ctyler888 in forum Haas Mills
    Replies: 7
    Last Post: 04-15-2011, 10:45 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •