[hitechresearch]

and one more thing i have to say .Every time if i have requirement from Bodor, i can get Ethan’s positive response and arrangements.i am happy with this cutting machine ,if i have plan for new machine ,i will choose Bodor again in the future.

[woodman08]

looking for ideas of what could be wrong , as the laser tube is not firing:

--all power supplies are running , green led's showing green, laser tube
power supply fan is running looks ok
--checked the lid switch which has an led
--I bypassed the cooler cw 5200 outlet filter thinking it was restricting the flow
it did not make any difference
--I cleaned the cooler filters which were clean
--i changed the usb cable to the computer made no difference
-- When the usb is connected to the computer the laser moves very slowly and noisy like its in low gear
--pushed the system reset front power voltage 1 reads 4.89volts
--laser runs smooth with no computer hooked up via usb
--computer will not communicate with the laser says it fails, when i try to download or read settings from the laser
--my controller is RDC6442S-B (EC)
--diagnostics off the small screen does nothing
-everything was running fine until the 48v ower supply failed
machine alarm says machine protected
I cannot seem to think of any other permissive to stop the tube firing

[woodman08]

I spent 2 skpe calls with bodor trying to prove what was wrong, last one was
2.5 hrs and the engineer finally admitted it was a controller and relay

Then he advised me I had no warranty left they would not replace anything
A week prior i sent in the machine label and nothing was said about no warranty
this company has a bad realtionship with customers they feel its all your fault
when the machine is not working well , since i bought this its been in and out of working
as i had a lot of small problems--drives--power supply etc
I did not purchase this direct from china but through a canadain dealership, a big lesson
for me

[CeliaB]

Hello, I am sorry for the situation. It seems that the problem has been found but needs further discussion about the parts. Please contact the aftersale engineers, they are 24/7 online for helping you. Thanks in advance for your cooperation.

[CeliaB]

Hello, I am sorry for the situation. It seems that the problem has been found but needs further discussion about the parts. Please contact the aftersale engineers, they are 24/7 online for helping you. Thanks in advance for your cooperation.

[woodman08]

No things are not worked out, this laser has acted up since I bought it, power supply problem, driver problem,
Bodor thinks all customer are lying and wants a lot of proof that its there equip at fault, photos and videos and then hours of Skype
and now after all of that the engineer says there is no warranty
Bodor should not be selling in north America, they have no respect for customers and they lack honour, If I would have googled bodor I would have not purchased
but I bought it through a dealer here and did not know the brand he sold, I made a mistake and now paying for it
but I will get past this