As you know, FLA has a longstanding reputation for poor customer service, e.g., calls not being returned, emails not answered. The website claims, "Our machines come fully assembled, tested, and cut tested." We have empirical evidence that, in at least some cases, machines were not adequately inspected and tested before shipping. Otherwise, it would have been obvious that machines did not meet the advertised spec. and should not be shipped. These are things that can kill a business. Nevertheless, FLA continues. Hard to account for it.