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  1. #1
    Join Date
    Mar 2009
    Posts
    1863

    Tormach parts

    I called Tormach about 3 weeks ago because I need to replace the flexible housing for the axis drives.

    I spoke with someone in tech support and got a part number and that person told me he could not take my order, he had to send me to another department.

    I got the voicemail from that department, I left a message and I still haven’t had a call back from that department.

    It’s really looking to me like whatever department I was referred to is going to make a really good fit on the Haas sales force.

  2. #2
    Join Date
    Nov 2012
    Posts
    591

    Re: Tormach parts

    If you have the part number, you can search for it on the website, and order it there.
    I did that with my busted coolant pump, but then the order never shipped. Filing a ticket about it went nowhere.
    Finally, I called their shipping/sales department, and they got it on its way.
    Clearly, something's falling between the cracks in that path, so that's what I would recommend:

    1) search the part number on their website, and place the order there
    2) wait a couple of days
    3) call their sales/order support and ask about the order number not having shipped yet

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