Has anyone have an Artis-Jet UV Printer and tried to get any support? Been told to answer a basic question like “Why is it printing White after Colour” to be told I have to pay them $500 a year to get any questions answered or help?? The previous UV Printer I bought supported all my Questions ( sometimes silly ones ) for 3 years without any problem while less than a week Artis-Jet are saying the below question is too difficult to answer and I need to pay them $500 per year for the answer?

Do any other Brands offer no free support for their printers??
Like the question is pretty basic, somewhere there will be a dropdown or checkbox reversing the option to Print Colour first or after the White, does anyone use ArtisRip ver9 that can save me $500?