We have been running 2 1100's for about 8 years now, the CS from Tormach has bee steadily going down hill.
The last straw was last week, kept getting an error on startup, not only can you not talk to anybody - email only - they also refuse to answer any trouble shooting questions unless you change to their latest software.
Software has nothing to do with the error or parts to fix the problem. Took 3 days of downtime, and research - tracking down and going back to the mfg of the parts.
We will be actively looking for replacement machines, hate to do it but not going to support a company that tries to coerce you to buy something just for the sake of stealing your $$