Hi, I have a quickcnc syntec 6mb router and I am not able to run any program nor doing tool changes via the mdi program. I tried everything and sadly the customer service from quickcnc despite willing to help they are not being too effective -they answer all the time but keep sending videos that not refer to my issue- I am hoping that someone in the forum had a similar problem and they manage to find a solution:

1 switch on the machine and home x,y and z
2 press monitor button
3. Mdi input
4. Enter T2 (to change to tool nº2)
5. Press MDI button (blue one)
6. Trying to run the program but cycle start green button does not work

When trying to run a program I have the same problem, load the program, switch to auto but when pressing the cycle start button nothing happens

Any idea of what could be happening? There are no alarms and system shows the ready message. I am able to do a z length tool measure program but anything else.

Any suggestions would be extremely helpful because I am completely lost now. Many thanks!