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IndustryArena Forum > MetalWorking Machines > Haas Machines > Can I buy a HAAS from a different HFO?
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  1. #1
    Join Date
    Oct 2012
    Posts
    64

    Can I buy a HAAS from a different HFO?

    Love my current HAAS mill but recent bad experience from a condescending salesman. Can I purchase a new haas mill from a different HFO or do I just need to shop for a different machine?

  2. #2
    Join Date
    Mar 2009
    Posts
    1982

    Re: Can I buy a HAAS from a different HFO?

    It is better to have the same brand machinetool in the workshop. Before deal with another brand check service feedback at your region first.

  3. #3
    Join Date
    Oct 2012
    Posts
    64

    Re: Can I buy a HAAS from a different HFO?

    Staying with one brand was the initial plan. We experienced a fire and lost 5 machining centers, explained to Haas that we were rebuilding and would be buying all new machinery and I guess at 4 hours away they cant be bothered to drop by. Don't know what to think most bizarre interactions I believe I have ever had with a company I am trying to give my money to.

    Really just need to know If I can deal with another HFO.

  4. #4
    Join Date
    Jan 2005
    Posts
    15362

    Re: Can I buy a HAAS from a different HFO?

    Quote Originally Posted by panaceabeachbum View Post
    Staying with one brand was the initial plan. We experienced a fire and lost 5 machining centers, explained to Haas that we were rebuilding and would be buying all new machinery and I guess at 4 hours away they cant be bothered to drop by. Don't know what to think most bizarre interactions I believe I have ever had with a company I am trying to give my money to.

    Really just need to know If I can deal with another HFO.
    Did you go online and build a machine quote, once you do that, they will be in contact with you right away.
    Mactec54

  5. #5
    Join Date
    Dec 2013
    Posts
    5717

    Re: Can I buy a HAAS from a different HFO?

    I guess I would call Haas Corporate and have a chat with them about the sales treatment.
    Jim Dawson
    Sandy, Oregon, USA

  6. #6
    Join Date
    Apr 2018
    Posts
    130

    Re: Can I buy a HAAS from a different HFO?

    Based on this page:
    https://www.haascnc.com/whyhaas/whyhaas.html

    . . . . Haas Factory Outlets (HFOs) employees are not employees of Hass. What Haas says about HFOs is "through a network of more than 170 locally owned and operated Haas Factory Outlets".

    On the page linked below, underneath where a couple of HFO (Phillips) offices are shown, is bunch of Sales and also Service people (names, email addresses and phone numbers) who are employees of Hass.

    https://www.haascnc.com/about/contact.html

    I think I'd start with one of the Hass "Customer Advocates", and if you don't get answers you like, go up the food chain!

  7. #7
    Join Date
    Oct 2012
    Posts
    64

    Re: Can I buy a HAAS from a different HFO?

    10-4 Contacted HAAS thru their "contact us" page on Wed guess I will patiently wait to hear back.

  8. #8
    Join Date
    Oct 2012
    Posts
    64

    Re: Can I buy a HAAS from a different HFO?

    And in no way knocking Haas, just curious

  9. #9
    Join Date
    Jan 2005
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    15362

    Re: Can I buy a HAAS from a different HFO?

    Quote Originally Posted by panaceabeachbum View Post
    10-4 Contacted HAAS thru their "contact us" page on Wed guess I will patiently wait to hear back.
    Build a Machine for a Quote, you will get the nearest HFO! calling you
    Mactec54

  10. #10
    Join Date
    Apr 2018
    Posts
    130

    Re: Can I buy a HAAS from a different HFO?

    Quote Originally Posted by mactec54 View Post
    Build a Machine for a Quote, you will get the nearest HFO! calling you
    But, the OP's problem is not lack of contact from the HFO, the problem is a negative experience with the HFO response. Quoting the original post:

    Quote Originally Posted by panaceabeachbum View Post
    Love my current HAAS mill but recent bad experience from a condescending salesman. Can I purchase a new haas mill from a different HFO or do I just need to shop for a different machine?

    Contacting Haas Corporate to relate his negative experience with a HFO should get some action.

  11. #11
    Join Date
    Jan 2005
    Posts
    15362

    Re: Can I buy a HAAS from a different HFO?

    Quote Originally Posted by RaderSidetrack View Post
    Based on this page:
    https://www.haascnc.com/whyhaas/whyhaas.html

    . . . . Haas Factory Outlets (HFOs) employees are not employees of Hass. What Haas says about HFOs is "through a network of more than 170 locally owned and operated Haas Factory Outlets".

    On the page linked below, underneath where a couple of HFO (Phillips) offices are shown, is bunch of Sales and also Service people (names, email addresses and phone numbers) who are employees of Hass.

    https://www.haascnc.com/about/contact.html

    I think I'd start with one of the Hass "Customer Advocates", and if you don't get answers you like, go up the food chain!
    You have to place build your machine on line for a quote, this will get you an almost instant response.
    Mactec54

  12. #12
    Join Date
    Aug 2004
    Posts
    780

    Re: Can I buy a HAAS from a different HFO?

    You cannot really practically buy a HAAS from another HFO.

    Yes, You can do it, out of area sales, but most don´t want to do it.

    BUT ..
    Call the manager of the HFO where you had the bad experience.
    His contact details will be on the haas website or his webpage, usually both.
    Tell him you want a better experience.
    Don´t be nasty or vindictive.
    Be professional.
    It will happen.

    REALLY, it will.
    If it does not, I know how to make it happen.
    But I don´t want to get involved, much less for low $$ items.

  13. #13

    Re: Can I buy a HAAS from a different HFO?

    Quote Originally Posted by hanermo View Post
    Call the manager of the HFO where you had the bad experience.
    .
    if the distributor has better things to do than going the distance to sell a machine , then good luck getting service .

  14. #14
    Join Date
    Oct 2012
    Posts
    64

    Re: Can I buy a HAAS from a different HFO?

    I appreciate all the responses. Been a week since I used the Contact Us link on the Haas page requesting someone contact me with no response. Time to move on, just was hoping to stick with Haas since their control is familiar and I could use my existing rotary.

  15. #15
    Join Date
    Jan 2005
    Posts
    15362

    Re: Can I buy a HAAS from a different HFO?

    Quote Originally Posted by panaceabeachbum View Post
    I appreciate all the responses. Been a week since I used the Contact Us link on the Haas page requesting someone contact me with no response. Time to move on, just was hoping to stick with Haas since their control is familiar and I could use my existing rotary.
    Where are you located what state.
    Mactec54

  16. #16
    Join Date
    Oct 2012
    Posts
    64

    Re: Can I buy a HAAS from a different HFO?

    I am in North Florida, The HFO in Al is closer but am included in the Tamps HFO. Not that it matters but for reference when someone has the same question down the road. apparently you cannot choose who you purchase a HAAS product from.

    I have made a complaint twice thru the HAAS online submission form and once to the Tampa HFO and I have never heard a single word from anyone at HAAS , corporate or the HFO. You have lost a customer and I enjoy telling my story of being treated like a common criminal to every single person I meet in our industry.

  17. #17

    Re: Can I buy a HAAS from a different HFO?

    Western Canada has one distributor who covers at least 2 provinces . They sell machines , tooling , measuring equip etc . A lot of haas sales are lost because so many shops refuse to buy anything from that company . I suppose it boils down to the same mentality as with vehicles and their dealers

  18. #18
    Join Date
    Oct 2012
    Posts
    64

    Re: Can I buy a HAAS from a different HFO?

    Yes they have lost me as a customer. Do not like being referred to as a liar and a thief just because I live in Florida, actually quite amazed they would employ such a rude arrogant person as a representative. Pretty telling when you are assured both the HFO manager and a rep from HAAS corporate will contact you the same day and you hear nothing for 5 months. I think its quite interesting a company convicted of tax evasion and ITAR violations would have the balls to refer to an entire state as being full of nothing but liars and crooks, while actively lying to a customer trying to hand them cash. 56 years old and still the most off putting experience of my career

  19. #19
    Join Date
    Nov 2007
    Posts
    1702

    Re: Can I buy a HAAS from a different HFO?

    Quote Originally Posted by panaceabeachbum View Post
    Yes they have lost me as a customer. Do not like being referred to as a liar and a thief just because I live in Florida, actually quite amazed they would employ such a rude arrogant person as a representative. Pretty telling when you are assured both the HFO manager and a rep from HAAS corporate will contact you the same day and you hear nothing for 5 months.
    I am absolutely not excusing what has happened to you. In fact, I read this whole thread because I'm looking to move and the local HFO weighs heavily into my relocation decisions. I can cross Florida off my list. Thank you.

    But to be clear: the factory outlets are not at all tied to Haas. This is like having a problem with your Ford truck and your local Ford dealer. The salesman you talk to inside the showroom, their manager and the owner(s) of the dealership are not controlled by Ford. Maybe they if they get enough complaints, they might lose their dealership arrangement but, that's a legal nightmare and not likely.

    To make matters worse, some of the HFOs assign territories to particular sales people. If you have a lazy, dumb, dishonest or just don't-like sales rep assigned to your area, the entire ownership experience can go sour and there isn't anything you can do. You can't 'fire your sales person' short of going to a different brand. That may not work either because the HFO is very possibly owned by a multi-brand machinery seller.

    It could go this way with service as well. They might also have a remote service tech for "your area" with a lightly stocked van and tools. That's the person you'll get every time you have a problem, unless they send another van from the mothership. Be kind to your service people. You never know when you'll need them.

    It's important to build and maintain a positive relationship with these people because they are your advocates when something is needed or goes wrong. I've been extraordinarily lucky with both sales and service people but, I can also see how it could go very wrong and leave a business hanging.

    I have nothing to suggest with your current situation, except wanting to explain how it works so you understand the rules you're playing within.
    Greg

  20. #20

    Re: Can I buy a HAAS from a different HFO?

    It seems like a modern day business model among most industries . Who cares about the customer , there will always be another one right behind .
    Haas price point is what makes them desirable but there are so many better machines out there . I hope you find something that will suit your needs

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