Originally Posted by
ghyman
I just want to know if they're jerking us around, or if brand new machines from them work flawlessly from the day they're dropped in place.
I can tell you that we have never had a Fadal machine work the day it was delivered. There was always something that required an extra day or two to get the machines up and working properly. This accounts for four (4) machines I actually purchased and one that I made Fadal take back. We had a Siemens controlled machine that never did work right up to the day it left our building. That one started out with the z-axis moving down 4 inches while the DATC arm was under the spindle doing its first tool change. That was a two (2) week repair after some tech from Fadal comments "oops, I guess we installed the old software.". "I guess" and "old" are something that one should not hear when they recieve a new $120K machine.
I had enough and decided to try another machine manufacturer. I still have two (2) Fadals but figured that it really could not be worse. I have not had a single day of down time on those machines.
Jeff Lange
Lightning Tool & Manufacturing, Inc.