This is an old thread but I would like to chime in.
I too am a small businessman (
Wildhorse Innovations - The DRO-350 Store). I haven't had a "vacation" in three years.
I am lucky, (well I've actually planned it this way) in that my products are small. When I do travel, I work like a banchee to get ahead on inventory and load up my van with parts so that I can fill orders along the way.
I check my email several times a day (smart phone) and even have a "hot spot" phone so I can get online with my laptop just about anywhere I have cell service.
Most emails are answered the same day, sometimes within minutes.
I don't have employees because every employee adds to my work load (taxes, regulations, employee relations, etc.).
Syil America obviously has some problems, though they may be small. As an example, their website link for the Mach3 profile for the C6 is broken. Something like that should never exist for more than a few days at the most. It has been broken for the 2 weeks I have been looking at their site, probably longer than that.
I have ordered a C6 lathe, but am now questioning my decision. Delivery is in about 1o days so we will see.
If you are going to be a small businessman you must realize that the customer is king.
I'm not complaining about my "job". I have chosen to be a small businessman (I have always said I will work 80 hours a week to avoid the 40 hour work week.)
But in making that choice, a person must realize that they are taking on burdens that the average employee never sees.
One last thing. No where on the Syil America website do they publish their address, not even a post office box. They do have a Google Map which shows they are somewhere near Coos Bay, OR. For a company which is selling machines costing thousands of dollars, this is inexcusable.
Just my 2 cents worth but backed by 40+ years of self-employeement in over a half dozen ventures.
Gary Bruce
Wildhorse Innovations - The DRO-350 Store
Plains, MT