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IndustryArena Forum > CAM Software > Vectric > Amazing Technical Support

Thread: Amazing Technical Support

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  1. 12-08-2008, 07:12 AM #1
    DonFrambach
    DonFrambach is offline Registered
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    Nov 2006
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    1036

    Amazing Technical Support

    Perhaps this is already well known but I had a really good experience with Vectric technical support that I'd thought I'd pass on.

    Sent them a note this afternoon suggesting improvements for their next version of Aspire.

    Got a note back from them a few hours later (on a Sunday) telling me that 3 of my 4 "suggestions" are already in their current version with instructions telling me how to implement them. They were already considering the 4th suggestion.

    Great product with great support. I'm very pleased!
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  2. 12-08-2008, 03:09 PM #2
    ger21
    ger21 is offline Community Moderator
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    I had an issue on Saturday and got a reply on Saturday night!
    Gerry

    UCCNC 2017 Screenset
    http://www.thecncwoodworker.com/2017.html

    Mach3 2010 Screenset
    http://www.thecncwoodworker.com/2010.html

    JointCAM - CNC Dovetails & Box Joints
    http://www.g-forcecnc.com/jointcam.html

    (Note: The opinions expressed in this post are my own and are not necessarily those of CNCzone and its management)
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