We have a Gildemeister CTX420 and like everyone else who has one of these; we get hardly any good support from DMG. Most other machine companies would at least give ya a follow up call to make sure a problem is resolved. Its been 3 weeks and still no call from them or email. Our Y-axis fault errors are still occuring and their suggestions have not fixed anything.
Is there anyone out there who has personally worked and fixed these machines before?
Last year at this time I was up north(seattle,wa) of me at a Siemens 840D control seminar learning about the inner components of the control and how to unleash its full potential. While there I met some folks who worked at Boeing and apparrently had the same machine as we do. Any of you guys on this forum or maybe know of someone in the NW that can diagnose this machines problem?
Our problem is centered around a series of errors involving the Y-axis. When this error occurs the machine stops completely and will not continue until its power cycled. We get about 6 errors sayind the drive enable signals are non existant basically. Then drive errors themselves pop up and even encoder plus thermistor errors. Its unlikely that the encoder and thermistor inside the drive motor have failed, correct? We thought maybe something as simple as the cable that leads from the drive to the motor could be comprimised, so we replaced it but the errors still occur.
I want to believe the drive is bad. However, when it does alarm out and freezes the machine. I can get the alarm reset and the drives to re-enable without powercycling. Only thing I can do though is manually using the control itself move the Y-axis in the negative direction. Whenever I attempt to move it in the positive direction past the position it alarms at it will re-alarm. It also doesn't always alarm in the same position but when it does alarm it remembers that position and won't allow us to move past it positively. Does this sound like something somebody on here has dealt with before?