DATRON,  Booth C21 / Hall 12
DATRON AG
370
DATRON AG
370
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ManufacturerDATRON AG
Product group Other services for production
Product NameDATRON Remote Help
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Description
Smart. Simple. Fast.
Maintain your productivity with fast and straightforward technical support for your DATRON milling machine via real-time video support.

With the DATRON Remote Help App you connect to our experts via live video via live video and receive first-class support without additional effort and costs. Let your machine operator or service technician be in direct contact via smartphone, tablet or data glasses into immediate contact with one or more or several DATRON experts. We see what you see, so that we can quickly make a resilient remote diagnosis.
  • Interactive platform for technical support via live video
  • Resilient remote diagnostics via live video function
  • Shortened downtime due to fast support

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The controller within the meaning of Art. 4(7) GDPR is: IndustryArena GmbH, Schneiderstr. 6, 40764 Langenfeld, Germany.
You may reach our data protection officer under [email protected].

Purpose of processing
We process your personal data concerning the use of the contact form and the communication with the company of the newsroom as well as the transmission of your data to this company in accordance to Art. 6 (1a) GDPR. This constitutes a legitimate interest for us in accordance to Art. 6 (1f) GDPR.

Recipient of the data
Within our organization, those units gain access to your data, which are necessary to fulfil the above purposes.
Personal data will only be transmitted to third parties if this is necessary for the aforementioned purposes or if another legal basis exists. If necessary, we conclude the corresponding data protection agreements with third parties, in particular pursuant to Art. 28 GDPR.

Data storing
Your data will be transmitted to the company of the newsroom for further processing. The period of storing is the duration of the processing of your request by the respective company.

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