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Update to my own thread.

I reached out to RichAuto.
Here is the message that I sent

Hello,

Recently I purchased a CNC with your RichAuto A11e controller.

I want to add a rotary axis...

Recently I purchased a “used” machine. This machine came with the RichAuto A11e pendant.

On The motherboard, where all of the connections are made, there is a port for a C-Axis. However the...

You should check out my experience with a Laguna CO2 Laser.

Rickbull, I’m envious of your Epilog, there is no comparison in quality between the two. Ferrari vs Gremlin

Jram, I entirely understand. I wish I had listened to my gut in the beginning when the details were vague. Typical salesman experience selling a product that they were not familiar with, I made the...

Lee,I have a feeling that their quality has been crap for years, now that I have had my experience with them and going back and looking at reviews especially the recent reviews. If it was anything...

1.I have received the machine. I have not updated my thread here, I REALLY NEED TO DO SO!!! Because I DO NOT RECOMMEND ANYONE DOING BUSINESS WITH LAGUNA TOOLS after the experience that I had with...

Update: I went ahead and picked up the machine.

Laguna did credit back all of the freight charges.

I have typed up a very lengthy review and will be posting it soon. I am waiting to hear back...

Delivery was quoted residential delivery with liftgate service.

They also had my address when delivery was scheduled. With access to google maps they should have said something. It's not that a...

Can't even get his facts straight.

I live in Arkansas. Not Alabama. Shows how much they pay attention to their customers. We are just another number to them.

When is curbside delivery not considered to be curbside delivery???

Now Laguna Tools wants to pass all of the blame onto their customers for their failures, give excuses as to why they can't make...

This is how Laguna replied.

Michael,
I most definitely understand (and share) your frustration - it took far longer than expected - we have definitely been taking means to add additional...

Update/correction:

Apparently Laguna does assemble the machines in-house.

I was given a 5-6 week delivery time frame before and after I placed my order.

It took over 5 weeks for their...

I don't drink the stuff myself but my girlfriend does. I cringe every time we go through there. However several years ago I purchased stock in the company, I can't complain about how that turned out....

Actually, today a cup of coffee at Starbucks cost $5.41 with tax.

Lol

Upon reviewing my emails with Rick I did make one mistake. I did receive "Sorry for the delays". However that does not make up for the lost time or overall troubles with this transaction.

Just...

Update:

This is the message that I sent to Laguna Tools on Friday 6/17, it arrived at 11:30am their time. There has been no reply as of yet.



Rick,

Obviously there are issues with...

Update:

I received a few emails from Rick today.

After I found out delivery was scheduled for today, I cleared my entire schedule except for a doctors appointment that I couldn't reschedule...

Yes as I stated in the original post, I did pay for residential Delivery with a liftgate and I explained my situation long before the machine was even shipped. This is not my first go round with...

Update:

Delivery was scheduled for today, 6/12.

By following the tracking information, the unit has been at the shippers facility less than 50 miles away since 4:30am on 6/10.

I called Saia...

Once it arrives I have a skidsteer with fork lift attachment located at my house to move the machine. Fortunately I do have an overhead door to bring it in through.

Don't know what I would do in...

As many of you are aware Laguna Tools has a new line of Laser Cutters. A few months back I placed an order for a 150w Laser cutter with a bed size of 38"x52". The machine that I ordered was the...