Machines from the past made fit for the future
WFL second-hand machines remain highly competitive even after several years of use. As with the new machines, WFL offers unique options with regard to quality and customer care. Simon Aichhorn, Project Manager Manufacturing Solutions, answers questions for the customer magazine.
What is the overall process for a new order?
Aichhorn: In terms of the overall process, we start by buying the machine back. Information comes to us from a variety of sources – directly from a customer purchasing a new machine, or it might be a direct enquiry, or through the sales team. Orders also take place in situations such as plant closures, or in the course of enquiries about a new machine. Highly qualified WFL personnel then carry out an on-site assessment at the customer's premises. They put the machine through its paces so that the amount of work required can be estimated. In principle, a machine with an 840D Powerline control system or higher can be bought back, but it's impossible to generalise. Many decisions are of a strategic nature and must be considered individually. If the outcome is favourable, a buyback calculation is made and the price negotiated. After a successful conclusion, contracts are prepared. From this moment on, everything is in our hands and at our expense: we take care of dismantling, packing and return transport. Once the machine has arrived at WFL, the MILLTURN is provisionally assembled and put into operation for a second appraisal and the parameters are defined. What still needs to be done and what can be used? Which components are intact and what needs to be overhauled? These are the initial questions we ask ourselves in order to gain an overview and carry out initial planning. Naturally we take into account the wishes of a customer who is interested in buying a second-hand machine. With all sales and upgrades, we learn a great deal and are able to act more and more quickly and precisely.
Once these questions have been answered, the machine is given a general overhaul. How does this work?
Aichhorn: The machine overhaul includes assembly, repair, paint preparation, various upgrades, commissioning, geometry check, machine check, endurance test, laser measurement and processing of a VDI workpiece for machine acceptance. From a technological point of view, the WFL is like new. The second-hand machines are sold with a guarantee, which is a key difference compared with buying a used machine from a dealer – there you don't get a guarantee. You also receive the same support with a second-hand machine as with a new machine, i.e. the complete service, a maintenance agreement and service support.
Sustainability and durability are keywords for the MILLTURN. What can you say about this?
Aichhorn: We currently have over a thousand machines on the market and our big advantage is that MILLTURNs are extremely long-lived. Scrapping an ageing machine is neither sensible nor sustainable. This niche segment of "second-hand machines" has gone from filling a gap to being a focus area. Indeed, it has become a matter of major interest in terms of the environment and the conservation of resources. The machine bed, for example, can still be used after several decades without any problems. Scrapping or melting it down would be a waste. As I said, longevity is one of our greatest advantages and allows us to act sustainably both now and in the future. Our customers are always surprised at how new a second-hand machine looks. But not only does it look new, it also performs accordingly.
How many machines have already been sold?
Aichhorn: Demand has risen in recent years, as it is a cost-effective alternative to buying a new machine. We have now resold over 40 reconditioned machines to new or existing customers.
What is the feedback from customers who have bought a second-hand machine?
Aichhorn: The feedback from customers has been very positive and a modernised MILLTURN gives the fullest satisfaction. Some customers have gone on to buy another second-hand machine, having been very pleased with their first purchase of an overhauled MILLTURN.
Where and how can customers enquire about a second-hand machine?
Aichhorn: There are various options here. Our machines can be found on the "Machineseeker" portal, or they are offered by sales staff as a cost-effective alternative to a new machine. The machine is then adapted and specified according to the customer's requirements. Available second-hand machines are also listed on our website.
WFL second-hand machines remain highly competitive even after several years of use. As with the new machines, WFL offers unique options with regard to quality and customer care. Simon Aichhorn, Project Manager Manufacturing Solutions, answers questions for the customer magazine.
What is the overall process for a new order?
Aichhorn: In terms of the overall process, we start by buying the machine back. Information comes to us from a variety of sources – directly from a customer purchasing a new machine, or it might be a direct enquiry, or through the sales team. Orders also take place in situations such as plant closures, or in the course of enquiries about a new machine. Highly qualified WFL personnel then carry out an on-site assessment at the customer's premises. They put the machine through its paces so that the amount of work required can be estimated. In principle, a machine with an 840D Powerline control system or higher can be bought back, but it's impossible to generalise. Many decisions are of a strategic nature and must be considered individually. If the outcome is favourable, a buyback calculation is made and the price negotiated. After a successful conclusion, contracts are prepared. From this moment on, everything is in our hands and at our expense: we take care of dismantling, packing and return transport. Once the machine has arrived at WFL, the MILLTURN is provisionally assembled and put into operation for a second appraisal and the parameters are defined. What still needs to be done and what can be used? Which components are intact and what needs to be overhauled? These are the initial questions we ask ourselves in order to gain an overview and carry out initial planning. Naturally we take into account the wishes of a customer who is interested in buying a second-hand machine. With all sales and upgrades, we learn a great deal and are able to act more and more quickly and precisely.
Once these questions have been answered, the machine is given a general overhaul. How does this work?
Aichhorn: The machine overhaul includes assembly, repair, paint preparation, various upgrades, commissioning, geometry check, machine check, endurance test, laser measurement and processing of a VDI workpiece for machine acceptance. From a technological point of view, the WFL is like new. The second-hand machines are sold with a guarantee, which is a key difference compared with buying a used machine from a dealer – there you don't get a guarantee. You also receive the same support with a second-hand machine as with a new machine, i.e. the complete service, a maintenance agreement and service support.
Sustainability and durability are keywords for the MILLTURN. What can you say about this?
Aichhorn: We currently have over a thousand machines on the market and our big advantage is that MILLTURNs are extremely long-lived. Scrapping an ageing machine is neither sensible nor sustainable. This niche segment of "second-hand machines" has gone from filling a gap to being a focus area. Indeed, it has become a matter of major interest in terms of the environment and the conservation of resources. The machine bed, for example, can still be used after several decades without any problems. Scrapping or melting it down would be a waste. As I said, longevity is one of our greatest advantages and allows us to act sustainably both now and in the future. Our customers are always surprised at how new a second-hand machine looks. But not only does it look new, it also performs accordingly.
How many machines have already been sold?
Aichhorn: Demand has risen in recent years, as it is a cost-effective alternative to buying a new machine. We have now resold over 40 reconditioned machines to new or existing customers.
What is the feedback from customers who have bought a second-hand machine?
Aichhorn: The feedback from customers has been very positive and a modernised MILLTURN gives the fullest satisfaction. Some customers have gone on to buy another second-hand machine, having been very pleased with their first purchase of an overhauled MILLTURN.
Where and how can customers enquire about a second-hand machine?
Aichhorn: There are various options here. Our machines can be found on the "Machineseeker" portal, or they are offered by sales staff as a cost-effective alternative to a new machine. The machine is then adapted and specified according to the customer's requirements. Available second-hand machines are also listed on our website.