[Tomwest]

Hi all,

I'm the director of a metal fabrication company based in Ireland, and we’re in the market for two new laser systems:

A 12kW flatbed (3x1.5m) machine for cutting mild steel, stainless, and aluminium plate.

A 6kW dedicated tube laser (round and square profiles, structural work, 7.6m length, ideally with auto-loading).

We're currently looking closely at Bodor and HSG, both of which are offering competitive specs and packages.

I'm looking for genuine, operator-level or ownership-level feedback on either brand — especially in terms of:

Reliability and downtime issues

Cut quality on mixed material and thicknesses

Software & controller usability (nesting, tube design, CAD/CAM integration)

After-sales support in Europe

Any hidden maintenance surprises or parts availability issues

Would also love to hear if anyone has run both flatbed and tube machines from the same brand.

Appreciate any real-world input before we sign on the dotted line.

[LINBE]

1You need to understand whether their accessories are non-standard products, which means that you can find cheap substitutes on the market after the warranty period.
2They are all assembly manufacturers. Boder ranks first in global shipments, and HSG's quality is also in the first echelon in China.
3I think you should consider the after-sales issue and see which one can give you a promise.
4The laser brand is also very important

[Taurus-HSG]

Hi Sir,

Taurus here from HSG laser.I'm the person in charge of sales engineer of Ireland area past 4 years.From your posts, I think we meet with each other on March is it?
I know that service and back up is important things,let me answer this point.
1.Service:
HSG factory offer local service,HSG have more than 15 engineer hold UK visa.
Our agent Engineering Machinery team together with HSG factory engineer cover local service.
2.Machine quantity:
HSG have about 50 units machine already installed in Ireland and N.Ireland.Plus in the UK we have total about 100units laser cutter.
3.When have aftersales issue,priority back up service
a)HSG local agent
In Dublin have spare laser source and cutting head.
b)HSG UK spare parts warehouse
We have 3/6/12/20kw spare laser source and cutter head standby in UK apartment.For cross board customer we offer next day delivery service.
c)HSG German subsidiary
We have different type of spare laser source/cutter head/drive/consumables etc standby in HSG Germany Service Center.

Thanks and kind regards,
Taurus Hon
UK & Ireland Sales Engineer
HSG Laser Co.,Ltd
M (+86)19924140506
E [email protected]
W www.hsglaser.com
A No. 4, AnYe Road, ShunJiang Community Industrial Park, BeiJiao Town, Shunde District, Foshan, Guangdong, China.