I don't have any experience with this particular card, but I do use motion control cards, did you go into Win control panel and hardware screen to see if it show the card present?
If you are getting not motion command, is it a software hang up maybe, is this an analogue control card to servo's or step direction to steppers?
Is there any manufacturers diagnostic utilities to run to test the card? This is often a big help to diagnose hardware problems as it bypasses the HMI interface.
Al.
CNC, Mechatronics Integration and Custom Machine Design
“Logic will get you from A to B. Imagination will take you everywhere.”
Albert E.