[harley4ever]

How comes it seems that everytime there is a negative thread here it gets deleted????

That is very wrong. Good or bad threads need to stay. It seems to be a problem with moderated forums. It's good to moderate spam but these threads are ALL REAL LIFE CUSTOMERS HAPPENINGS.

Maybe all these people wouldn't have got screwed if they got a chance to see the true negativity that goes on.

Are all the negative threads being deleted by Bobcam workers?

[cam1]

Yes, not all moderators are impartial, they take care of their business interests.
If only they beleived the old saying: "There is no such thing as bad publicity".
Remember that the advertising you see at this site pays a living for somebody......
I suppose the concept of free speech exists, just not in places where someone else is paying for the space that your words take.

regards

[Swag]

CNCdude is Chris Corbell
Works for Bobcad and is a moderator
Conflict Of Interest !!


The threads were moved here http://www.cnczone.com/forums/forumdisplay.php?f=372
But they are closed

[harley4ever]

I think CNCadmin should step up and have something done about this. I know bobcam probably pays him for advertising, but on the other hand, he needs to do whats write for the thousands of users... not just one company. If I am looking at a product, I go right to there direct forum, (NOT VENDOR DISCUSSION).

I'm in favor of returing the 2 threads back to there home (bobcad forum).

The 2 threads.... I want a refund... and Bobcad and censorship.

[Khalid]

I don't think CNCADMIN needs money..He seems to be a rich man...I didn't see any problem with other softwares users..And here i find daily a new thread hunting Bobcadcam....
There is something wrong with users or with the software...Personally i used the software (Demo version) but it seems very difficult and non-user friendly for me..I abandoned it in the first run.. But the same software is used by one of my freind and he is satisfied with his G-codes...

IMHO...The threads not to be banned/transferred or closed...It is not good for the company bcos if you not resolve the problem it will emerge again and again... I personally read all such threads started with Bobcad, and I felt that the problem is with the sales personnel...

In last I am very disappointed with CNCDUDE behaviour of handling the posts of some of the members in the thread "New Feature Requests for Bobcad"... He appears to somewhat rude.....I saw Mariss of Gecko, TonyMac of Vectric and some other great products personnel, How calm and gentle they treat with their users and how better they respond when some problem occur...

I am sorry to BOBCAD...I saw the software a lot of work has been put into it...But The salesman and distributors seems to be trained how proffessionally they should treat their customers..

Sorry for bad english and any comments ...

[tobyaxis]

The threads were originally deleted but then placed in a different area by CNC Zones Staff. Remember this is a Help Forum not a bashing Forum. The owner wants to keep CNC Zone both Helpful and Informative.

LOL, my posts have been edited and deleted too, but with good reason.

I do not know if this thread will be viewed as Bashing, but if it does, Remember that CNC Zone is a Help Forum and the owner wants to keep it that way.

Cheers!!!!!!!!!

[HMB3000]

Remember this is a Help Forum not a bashing Forum.

Well if this is only a help forun I think they need to rework there message board. Because if you look at the label above this section it reads
" CAM Software
This section is for the discussion of various CAM software available."I don't see anything there about not having a discussion on an issue".
Bobcad should care more about getting there software to work with the feature they have. before trying to add any new ones. Chris C is a salesman I spoke to him one time over the years (When I upgraded to V21 he sold it to me). I remember him telling me "I going to give you a deal on the upgrade. Why because I like you." I'm thinking to myself "This guy is a joke. He likes me but never has met me or even spoken to me in the past. I waited about a 3 days before upgrading. Bobcad had a sale starting and my upgrade cost were $200 less than Chris offerd it to me. So yes Chris you are just a used car salesman

[Clockwork]

[quote=tobyaxis;469648]The threads were originally deleted but then placed in a different area by CNC Zones Staff. Remember this is a Help Forum not a bashing Forum. The owner wants to keep CNC Zone both Helpful and Informative.


When someone submits a negative post is it a bash or valuable information for other readers?

Fact is - V22 is a minefield. If you just venture around the perimeter without going in too deep you’ll probably be OK. The further you venture into the minefield the higher your probability of being blown up.

It’s helpful to know where other guys have been blown up to avoid those mines.

You’re also neglecting any consideration for the rookies who are comparison shopping for software. Shouldn’t they know that there are a number of unresolved issues with a particular package?

Shouldn’t they know that a particular vendor charges a 10% restocking fee when the software won’t do what the salesman said it would?

Shouldn’t we all know that people who purchased the support package are told over the phone that crashing is normal?

I’m going to start bashing now.

Over the past year there have been 70-100 pleas for help by frustrated customers. I don’t recall any responses from CNCdude or his colleagues to help these people. Most responses were from other users.

Now that Bob is getting a black eye the size of Texas he has stepped in within the last week to turn around their image by systematically removing all negative posts and threads. This was followed by a promise of a new patch that will resolve all or most of the existing issues – I can’t wait.

He also said that his team is focused on comments made here on the Zone – we’ll see what happens with that.

[Mike Stevenson]

This whole CNCZONE forum has some extreme hypocrisy and cronyism issues. I guess Paul Gentile won't stop playing games with our free speech until we all speak up and let him know we don't like it. I urge you all to write Paul and let him know enough is enough. I have tried to tell him but he just keeps making excuses for all the bad behavior going on here. There must be a line drawn between the advertisers and their completely dissatisfied customers. If I get banned for daring to speak the truth email me at [email protected]

[Khalid]

Why not helping the CNCDUDE by unvieling the names of those sales man who are more irritating then the software itself!!!!

[HMB3000]

Why not helping the CNCDUDE by unvieling the names of those sales man who are more irritating then the software itself!!!!

Given the fact that Chris C is Bobcad sales VP and has been for many years now. He is aware and support the practice....If not aware.... then the mangement at bobcad needs to sober up ....

[LeeWay]

While I don't agree with bashing a product, I also don't agree with real issue threads being deleted. I know for a fact that a single post can be edited or deleted. Much better than removing an entire thread.
Moderation is also relative to each mod. It is open to interpretation of a set of given rules.
It is now common knowledge that some BC staff moderate this forum. That is fine. The fact the he is sales staff is apparent in his answers as well. They eat by making sales. One can complain about the way they go about making these sales, but this will likely not change.
What I would like to see change is the way they deal with issues on the software. I never used the software, but did try the trail version a couple years back. It wasn't to my liking. I still get calls and emails from them. This doesn't bother me. The sales people are doing their job.

It does seem like they have 20 sales people and one software author though. I think they would not need to do the kind of marketing they do if they would use the same zeal toward fixing issues and dealing with complaints as they do toward making sales.

Now about this being a help forum. If it is, wouldn't you want to help potential customers become aware of issue resolved and not? To be truely helpful, I think you would. If sales of BC do fall off because of unresolved complaints, then perhaps some of these issues would be addressed. If you aren't putting out a useable product or aren't working to resolve issues, then you aren't doing your job as a company in whole.
If the company policy would just change a little and listen to the customers complaints and issues and then act on them, they would have a much better product and you would in turn, see far fewer BC complaint threads.

[Khalid]

Given the fact that Chris C is Bobcad sales VP and has been for many years now. He is aware and support the practice....If not aware.... then the mangement at bobcad needs to sober up ....

Hmm.. So why not colect the names of those salesmen and forward directly to BOBCAD management...

There are some softwares that are very user friendly, layman like me can develop and machine a tough assignment by just read through tutorial...

But every software is not easy..there is Problem with peoples too, no every body is genius to learn it in a single day... So we should not blame the software alone...

HMB3000, if u are made the Marketing manager, what reforms will you make to satisfy the peoples using bobcad???

[CNCdude]

First of all, I don't appreciate being called a used car salesman. But I am not going to contribute to your garbage. All I can say is that I am not "VP" sales but I do see that there is some room for improvement. Actually, I do care about our customers and the things that you would like improved but I am almost at a point of losing interest in you because I have to sit and read content that seems to be written by someone with either a very low IQ or a 3 year old kindergardner that didn't get his nap. I have work to do, don't you?? So if you want results then talk to me as I have offered so many times but don't expect me to sit and read line after line of emotional bashing. Just be on point with what it is you want or need assistance with. You'll find it more productive and rewarding in the end.

Another thing, we do not suggest you upgrade to get bug fixes. Where that came from I have no idea, maybe an isolated case but we strive to get bugs fixed and that is free. Usually we also include features that are new. The next time we do that maybe you could mention it with the same vigor and zeal LeeWay. There is a line between "being helpful" and being destructive. I have offered my services and have only received 2 messages, yet I still see people going off up here. I find that interesting. I too am an advocate of Free Speech but I use it wisely and constructively as I am a consumer as well, living in the same economy as the rest of you.

As I mentioned last week and even started a thread on it...We have a new update patch release coming out this week. New features and fixes. Maybe we could hold off on the bashing until you have had a run with it.

Thank you.
Chris C.
CNC Dude

[LeeWay]

Another thing, we do not suggest you upgrade to get bug fixes. Where that came from I have no idea, maybe an isolated case but we strive to get bugs fixed and that is free. Usually we also include features that are new. The next time we do that maybe you could mention it with the same vigor and zeal LeeWay. There is a line between "being helpful" and being destructive. I have offered my services and have only received 2 messages, yet I still see people going off up here. I find that interesting. I too am an advocate of Free Speech but I use it wisely and constructively as I am a consumer as well, living in the same economy as the rest of you.

As I mentioned last week and even started a thread on it...We have a new update patch release coming out this week. New features and fixes. Maybe we could hold off on the bashing until you have had a run with it.

Thank you.
Chris C.
CNC Dude

It wasn't from personal experience, but I have read that more than once here from different customers. They call in to get an issue resolved and were talked into upgrading by a sales person. Not necessarily you, Chris.

As I mentioned, I don't use BCC. I was just trying to share my thoughts on what I have read here and to be helpful with some constructive criticism in a free speech kind of way. At least what I see from my vantage point. Truthfully, it wasn't that the software wasn't to my liking so much as the unresolved issues guys have had that kept me from pursuing a purchase from you. That was two or three years ago and some customers are still not happy.

I do see the thread where you mention having some patches. That is fantastic. I understand that you aren't in charge of the patches and software fixes in sales, but I am sure these things will help make your job easier when you can tell a new or long term customer that there are indeed patches and fixes.
This is precisely what I was trying to point out earlier.
Chris, this is a positive step for BCC. Thanks.

[Khalid]

Actually, I do care about our customers and the things that you would like improved but I am almost at a point of losing interest in you because I have to sit and read content that seems to be written by someone with either a very low IQ or a 3 year old kindergardner that didn't get his nap.
Thank you.
Chris C.
CNC Dude

What i say.... This is total ******. Dear Chris,You are selling ur software in throughout the world...You will be dealing with many peoples like me with low IQ and a kindergardner....If u need someone call u..who will pay the bill at the second end of the world(long distance call)....

I have no words to say....

[Teyber]

First of all, I don't appreciate being called a used car salesman. But I am not going to contribute to your garbage. All I can say is that I am not "VP" sales but I do see that there is some room for improvement. Actually, I do care about our customers and the things that you would like improved but I am almost at a point of losing interest in you because I have to sit and read content that seems to be written by someone with either a very low IQ or a 3 year old kindergardner that didn't get his nap. I have work to do, don't you?? So if you want results then talk to me as I have offered so many times but don't expect me to sit and read line after line of emotional bashing. Just be on point with what it is you want or need assistance with. You'll find it more productive and rewarding in the end.

Another thing, we do not suggest you upgrade to get bug fixes. Where that came from I have no idea, maybe an isolated case but we strive to get bugs fixed and that is free. Usually we also include features that are new. The next time we do that maybe you could mention it with the same vigor and zeal LeeWay. There is a line between "being helpful" and being destructive. I have offered my services and have only received 2 messages, yet I still see people going off up here. I find that interesting. I too am an advocate of Free Speech but I use it wisely and constructively as I am a consumer as well, living in the same economy as the rest of you.

As I mentioned last week and even started a thread on it...We have a new update patch release coming out this week. New features and fixes. Maybe we could hold off on the bashing until you have had a run with it.

Thank you.
Chris C.
CNC Dude

Sorry if somebody has said this, but i find it quite ironic that you said "I have to sit and read content that seems to be written by someone with either a very low IQ or a 3 year old kindergardner that didn't get his nap"

yet did not spell "kindergardner"correctly? its äctually spelled "kindergartner" from the german/dutch descent.

im no spelling nazi and misspell all the time but you can't say somebody has a low IQ or is in "kindergarden" and not spell it correctly...

Rather then people getting refunds, i hope bcc gets the hints and fixes the problems they had in the first place.

regards

[Clockwork]

I just received an email from Bob with some exciting news. They are offering the V21 software for the low price of $495. The message states this offer has a $1995 retail value - WOW.

On the other hand - you could look over on Ebay where one is listed with a current auction price of $26.

[joeybagadonuts]

I just received an email from Bob with some exciting news. They are offering the V21 software for the low price of $495. The message states this offer has a $1995 retail value - WOW.

On the other hand - you could look over on Ebay where one is listed with a current auction price of $26.

Clockwork,

That's a awesome deal, Please post a link.

JoeyB

[DareBee]

Also remember
We are all human here and have different POVs so there will always be some sort of communication errors.
The censorship of late on the BCC thread is IMO way over the top.

I have found this forum in general to be very good with only minimal conflict especially considering the number of users - worldwide even.

Cheers to all!