[pecosjoe@yahoo.]

I'm looking at buying a Dyna CNC table top router for engraving and carving purposes. Is anyone familier with this machine? Do they have a good reputation? Is there any more affordable machine I could be looking at? The package cost< including a Computer,Software(Mach 3 & BobCAD,BobART)36"x36" table with 3" Z travel Axis is around $8800.00 Thanks JC

[x6xtyx9x]

I am planning on buying one once funding comes in.

I spoke with the owner himself, he grew up locally and it seems as though they have the right idea. They over engineer their products and back them strongly, talk about customer service. I have heard nothing but promising feedback.

Did you request the DVD, its amazing.

[something2do]

I'm still getting the correct parts sent out and completing my driver wiring on the kit that i got from keling tech. I'll post pros and cons along with some pics when i get time. I'm also quite sure i'll have plenty of questions, this being a big project that is totally over my head.

[pecosjoe@yahoo.]

Thanks for the reply. Yes , I got the DVD and spoke to the owner as well. I just wanted to here what there reputation was like. Thanks

[rncole]

I recieved my Dynacnc dec. 27 06. It is a 4x4 dual router plasma table. I am running PhotoVcarve on it without any problems that I havent been able to solve myself. Haven't done any plasma cutting on it yet,but that is next.I picked up my table myself and Steve Capp the tech support was very helpful.As Dynacnc is an open system the is no end of free tech support for everything on the web.

[Thom45]

I ordered our machine just before christmas, It arrived the week of feb 9th. Some minor glitches in the geckodrives, but handled easily with the help of Mark in terch support. Still waiting on the 3-D software though, it was backordered. I will post again once the software arrives. BTW, we are a retail and commerical engraving shop, so this will be a major addition to our product line.

[CrashMasterKev]

Guys, I can appreciate all your views, keep an eye on this post for my reply coming soon, and you’re right snuffy plaz, this isn’t the place for this crap, but I was never heard before when I tried to deal with this one on one with the manufacturer, so maybe he will try to help me now, I to hope that we can get all this resolved. Trust me I dont like this anymore than you do.

[M.Watts]

There goes the good ole declaration that the customer is always right!
Daivd I have to say it was pretty inappropriate for a businessman such as your self to hash this out over the internet. Right or wrong! I don't own a Dyna but at one time was looking at them. Not anymore.

[DynaCNC]

Mr. Watts,

Sorry to lose you as a prospective customer.

Sincerely: Good luck with whatever you do decide to purchase.

I apologize you are offended by the correspondence, however I did state that I normally do NOT conduct business or answer these types of posts on the Internet. I feel we did everything possible to provide this customer with a good conclusion to the problem. It was his choice to bring it to the Internet and my choice to answer this problem here.

I hope in your business you do not have to protect your interests over the Internet. Watch closely, it will happen to every business including yours.

I do believe in freedom of speech and the right to state anything on the Internet or anywhere a US citizen decides to speak. I have no problem with honest evaluations. That includes my staff and me. I do have problems when facts do not add up and people have to pay a BIG price for inconsistent statements.

Unfortunately most people believe everything they read on the Internet regardless if it true or not. People relish in problems and turmoil that is sensational. Sensationalism always gains interest because people love to hear about other people’s problems.

For myself: I don't believe everything I read on the Internet, newspapers, or media. I don't like sensationalism. I don't put down, condemn, or ridicule people, vendors, or customers anywhere. I listen, evaluate, and place a solution into action. Kevin received an offer for a full refund as well as free shipping back to our company. I can't make it any better than that.

Good luck with your future purchase and have a prosperous 2007,


David Cress
Dynamic Plastic, Inc.

[Torchhead]

There goes the good ole declaration that the customer is always right!
Daivd I have to say it was pretty inappropriate for a businessman such as your self to hash this out over the internet. Right or wrong! I don't own a Dyna but at one time was looking at them. Not anymore.

While I enjoy watching a good cat fight as much as the next guy I don't think this is the forum to present a case in the court of public opinion. Neither side comes out looking good. As a small businessman myself I can understand the reaction to defend your company. It's your baby and you have put everything into making it go and it's easy to have that unraveled by what you feel are misleading or false statements. As a customer that has been treated poorly at times I see that side too, but I have learned that the best approach is not a public head-on collision.

Actually Mr Watts, it's the silence from some of these manufactuers that is scary. I know of several out and out crooks out there selling tables, but you will NEVER see them post on any list. They know that when customers complain, and there is no response from them, that the thread quickly dies and the can go back to delivering junk.

If you think you are good enough to evaluate a product across the Internet from looking at pictures and reading the website (expecially if you judge the company by the website look and feel) then you are a ripe target for being really ripped off.

Yes, I have a dog in the hunt (as they say in Texas) since I supply controls to several OEM accounts (DYNACNC being one of them) but I also have embedded knowledge of how these support issues can mushroom out of control. I get dozens of e-mails a month from users with horror stories of poor support or just plan nasty tactics from names that would be familiar to you. Without exception those companies won't respond on an public forum and they have been known to delete negative posts on their private support forums (if they even have one).

Personally. I think this specific issue had been fought to a bloody draw.

Dave probably needs to review his organization and possibly give some direction.

CrashMaster needs to either take the refund that has been offered or keep the machine and deal with it as is. Things like pulleys being bored wrong are irritating, but you can buy off-the-shelf pulleys with specific bores a dozen different places for a few bucks. There are a multitude of sources to help him resolve the other issues as long as it's civil. None of these machines are that complex and there are hundreds (if not thousands) of persons on this list and others that can offer general troubleshooting proceedures and cures.

That's my story and I'm stik'n with it!:wave:

Tom Caudle
www.CandCNC.com

[M.Watts]

You know I've been sitting back and reading as much as I can about CNC routers and trying to learn a little. I’m learning a lot!!

[x6xtyx9x]

The saying that the customer is always right is the worst statement ever said in the history of the buying/selling world especially now that the days of “a handshake seals the deal” are over.

One must remember that it’s a buyer's market out there and far too many consumers take advantage of this. There are people out there who put glass in their meals to get rid of a check and there are people who wear items once and leave the tag on for return so they can look good at a one time event.

Is it wrong of companies like Wal-Mart to restrict the amount of returns a person may have in a given amount of time? As honest consumers we look at this as an inconvenience for ourselves. However, as honest consumers we pay the price in the long run for the fraudulent actions of others. I am not saying that this is a fraudulent accusation by Kev, or mean disrespect to him in any way, but he as a business owner needs to look at this from a business owner’s point of view, not a consumers. Kev, if you do not have employees under you, this may be impossible to fathom.

As an owner you rely on those under you and accept responsibility for all those under you. I have never seen a shop where a piece was shipped as a bad part and the buyer called the man who machined it, they called the owner of the business who did. The owner would then check his own records, ask for proof of error by the buyer, discuss the matter with the person/persons involved in the error. Then in the case of error MAKE IT RIGHT.

Usually this process is done on one on one correspondence. I am sure that Dave is not hard to reach through phone or email. Instead this was done for the whole world to see. In my eyes this was what the consumer wanted. Kev was testing Dave, and all of you reading this should be humbled in the fact that a business man who is so sure of his ethics is willing to give you real-time witness of humility, admittance of error for his company’s mistake, and then finishing it with making it right. The only hostility shown by Dave through all of this was nothing more than the agitation that Kev took advantage of the situation by being able to go into the argument with the opportunity to make DynaCNC look bad if he pleased. I don’t feel that he did this, if he fails to take the offer of free return then he is making the mistake and in doing so is undeserving of the offer in the first place.

The bottom line is that Dave took the fault and admitted a company error. I don’t know about you potential buyers out there, but I know that no company is perfect and I would pick a company whose owner fixes their mistakes over a company that wouldn’t even make it right or worse yet send a customer service rep who says that I am authorize to only do this much and not get anywhere using up time and causing added stress.

Three cheers for the guys like Dave out there that make business look good and make things right and shame on those of you who make the fraudulent claims in the world (this includes the business owners descrbied who don't have the (nuts) to stand up for their product because they know it's junk). If you didn’t exist, when this stuff happens, it wouldn’t be a big deal to make right the errors made to those who are honest.

Tyler

[tohlsson]

Hi,

I'd like to state up front that we're completely satisfied with the two 24" x 36" router table kits that we purchased. Alirght, here's the catch, I wasn't happy with the customer service, and the kit being ready 5 weeks late. We ordered two kits in the first week of December and they weren't ready until mid-February. This wouldn't have much of a problem if Sandy had just been straight forward about their growing pains and followed through on returning my calls. Another strange experience was when we arrived at Dyna CNC to pick up our kits. We entered the office, and the lady behind the window looked at us and quickly disappeared. We sat in the waiting area for about ten minutes, and then Sandy greeted us and gave us a quick tour. He's as friendly in person as on the phone!
I asked Sandy if the kit came with a router mount, and he replied "It comes with a Porter-Cable mount." Sandy had to get the phone, so the shop tech helped us load our kits up. When we asked him for assembly instructions he said they didn't have any. I didn't get his name, but he seemed put-out by us being there. So, we drove back to Portland, dropped of my kit at my shop. Upon inspection we discovered no router mounts, so I called Sandy the following business day. Sandy said he'd email the assembly instructions, and check into the mount for me. He claimed that he'd get back to me the next day. He didn't, so I called him two days later, and he stated that the kit didn't come with the mount and that he'd have to get approval to honor his commitment. I got the instructions a week after pickup, and I only called Sandy one more time about the mount. He never got back to me, and I decided not to pursue it any farther. Currently, my buddy and I each have our machines running and are happy with them. We both run small businesses, and would loose customerst if we communicated this poorly and innaccurately. I'm not trying to discourage anybody from purchasing from Dyna CNC, but wanted to share my experience. Hopefully they'll address these customer service issues.

Thanks,
Terry

[Torchhead]

I think they already have. Sandy is no longer with the company and there has been some "realignment" in tech support and other area's.

I don't think Dave was totally aware of some of the things his people were doing (or not doing). I know your employees are your company but they don't always operate with the best interests of the customers in mind. It's like judging a family by it's teenagers (:-).

I have seen this in big companies and small. Somehow customers start to be considered to be a nuience. The good news is that there seems to be a genuine desire to get things corrected at DYNACNC. I can tell you that most companies would not admit to mistakes or even engage in a public debate. In the end the owner has to make hard decisions and put things back on track. DYNACNC builds a good solid machine and has enough units in the field to say that the level of problems are low for the quantity involved. I know that doesn't help the guy that gets a machine with problems but I think you will start to see those issues addressed.

[tohlsson]

Only time will tell! I think that they sell a great product for the price, and may consider doing business with them again.

[mmeiring]

I too have ordered the 24x36 kit. I have spoke with Sandy several time except for the last time I has a question. I was also told that he is no long with their company. On my initial contact with Sandy he told me that this router should use steppers not servos. Not sure if this is really true or not but I was told that servos were not recommended. I didn't think twice about the comment as I wanted steppers anyhow. I have placed several calls to them about questions before and after my purchase. Some of these placed calls were answered right away other I had to leave a message. The times that I had to leave a message they called me back the same day. My last call was to verify stepper driver configuration for the y axis. I left a message in the morning. Melody called me back mid afternoon, apologizing for it taking so long. She was not sure of the answer to my question so she had Mark (who assemble these tables) call me back. He called me back a couple of hours later and answered my questions confidently.

My experience with DynaCnc to date has been good. Every one that I have talked to have been very pleasant and helpful (Sandy, Melody, & Mark). Would I like to have had my phone call answered by a person right away instead of leaving a message? Sure, but getting a call back the same day was fine. My router has not been delivered as of yet so I can not comment on them meeting delivery times or on quality. It been 4 week now so if they meet the 6 week timeframe I should get delivery during my vacation I have scheduled. I any are interested I can report back my experiences when I get my table.

[askman]

tohlsson will be posting complete picture/report this weekend. if he does not, I will.

thanks tyler for contacting me. I do hope that dyna can get the design fixed. that is the first thing they need to do. once that is done, they will have lot less complaints.

[EPIK Ltd.]

Very happy to be of your service Askman.

Because the number of you experiencing problems, please conglomerate your headaches into a WORD document (with pictures) for me, and I will forward it on to Dave --- [email protected]. From there, I will see if there is a simple solution to all this.

Once again, I will state that you all purchased kits. As with anything, a kit will work in theory. Small errors on either side can ruin everything. However, I guarantee you that Dave would not send you something incapable of becoming a useful machine; when you stand behind your product, you don’t send crap out, crap stinks to stand by (pun intended). Lets be practical guys, to reduce costs, the Ford Motor Company does not send cars in kits for the buyer to put together. Too much can go wrong, please be thankful that you even had this option, it saved you a pretty penny, and now we, as long as yourselves, are left with the headaches. I apologize for any stress this situation may have caused.

I cannot, and will not speak for Dave. However, as a distributor, I feel obligated to bring up your situation to him. Once again, please put together an honest complaint and I will see what I can do. I will not guarantee that something will be done, kits are sold as is---for an honest reason…you all saved your money, but I can state that if there is in fact a legitimate claim here, things will be changed.

I thank you all for your maturity in this matter, and hope that you find a way to make your machines the money making pieces of equipment that they are. DynaCNC and EPIK are here to make you all more successful than you already are. Gentlemen, let the success begin.




Tyler Shinaberry
EPIK
Owner

[askman]

I will respectably disagree. not all of the people here are kit buyers. beyond that, if you are going to sell kits, you have to make sure that people buying the kits end up happy. otherwise, you are worse off than not sellling kits at all. May be it is a tougher proposition than selling full running machine, but I believe you can minimize the issue with good design and execution. may be my expectation was too high. still, .030 backlash is not acceptable IMHO. and people who buy kits are the ones that will buy bigger machine later on, as well as give references. nobody said being in business is easy, but with competition, customer feedback is very important. it is much easier to keep people happy from the beginning.

Let me give you an example. I bought K2 2514 kit (basically full machine without the electronics) it was mostly assembled, but stiill required bit of tuning and final bit of assembly to make it run the way I wanted it. beyond that, I had one lead screw that had issues but they replaced it right away, no questions asked. no manual either, but no problem putting it together. it has been running well for over a year now. may be dyna should do the same for bit extra money, if they think poor user assembly is the issue. frankly, I disagree.

I would have done few different thing, if I was the design engineer.

I realize cost is important, but I would charge(and willing to pay) more for better machine.

1) go with recirculating linear bearings vs ceramic bearing on x and y axis. (z is not as important, as it is much shorter and lighter)

2) fully support the X axis lead screw on both end (requires 1 plate, 4 standoff and 1 flanged bearing with bit longer lead screw)

3) make the Y axis travel so that it is full 36" or even bit more. (there is enough room on the table, just need about 2" longer lead screw and rail shaft)

beyond that it will be nice to have wear compenstaing nut on x and y axis.

if I could have have had a good accuracy, 30-40"/min jog speed would have been good enough for me. (or for most people in this market)

anyway, thank for your attention.

[EPIK Ltd.]

I have glanced at a majority of the replies in this thread. Most of the complaints regard kits. I will not go into these situations, as none of them relate directly to EPIK, I am not able to comment. Kev's complaint was with the equipping of the machine, out of my hands as well as Dave's. Dave made that right as well as he good, plain and simple. In fact, none of these are my sales, but I am willing to look into what you all want so that I can take care of future clients to the best of my abilities. I thought his anger was settled in March, apparently it was not. Personally I am a ball/servo combo guy and would not buy anything else...I know where he is coming from...but I would have been cured from my hate after Dave made things right.

Dyna is a company that embraces cutting edge technology, that involves taking ANY and ALL feedback into the design of the machines. For that, I must thank you all for pitching in. Negative feedback, regardless of its origins, is what opens the road to perfection. I do not mean to be nosey, but before you all made these drastic modifications, did you guys contact Dyna to see if there was a reason things are the way they are? Forums are great when you can't get help straight from the horse's mouth, but DynaCNC stands behind their products, if you have a problem JUST ASK!

The thing that makes this hard, is that out of all the machines sold, there are only a few unhappy souls. The kits are the same things that get sent out assembled...as well as tested to extreme tolerances. So it is necessary to ask where the problem lies. I am in no way saying that any of the errors are your fault, it would be impossible to know this from my seat. Dave and I were both talking about it last weekend, and I thought he was just kidding when he said that when people hope he can't sleep at night, he wished they knew that he really can't. Look at the times of my replies... it should be obvious that I am no exception to that statement. We are both business owners ourselves, we know how much this stuff hurts. We've been there.

Anyways, I am strongly trying to pressure Dave to quit selling kits altogether if it gives us this sort of a reputation. EPIK will not be selling kits---singlized parts, yes. Kits, NO. I personally refuse to stand behind something I did not fully test. Sorry to break anyone's bubble, and deter any potential clients, but too many individuals rely on the machine to be up and running for my business to take the risks. In fact, EPIK does more than just distribute these fine products, we are consultants, any bad feedback on DynaCNC, is bad feedback on the company as a whole. If I put my whole company on the line for these products, imagine how far I will go to stand behind them. Please take a moment to dwell on that.

Anyways, thanks for the feedback guys. I will pass it on to Dave. Enjoy your Memorial Day, and remember what they gave for us. In comparison, all else is trivial. I hope we can all work this out. It genuinely hurts to know that you are unhappy with the DynaCNC products. If any of you return to the market in need of a machine, pleae be sure to check back in. Your complaints may no longer be an issue, and we want your business. I fully believe that our products can make you successful, and we want you to be. Thank you for your time gentlemen, I will check back in soon. Otherwise, you all have my contact pts.

Thank you

Tyler Shinaberry