Hey guys,


Just wanted to gather some opinions related to Tormach and customer service.

i purchased a PCNC deluxe package in December 2016, my experience with the service side has been extremely poor.


i could go into great detail , it will take a long time to write it all up , but I am left wondering why the general feeling is good about Tormach.


i do like the machine for the most part , my biggest issue is with service , followup & taking ownership of problems.


tons of phone calls , broken promises , no call backs , terrible communication, voicemail , bouncing calls from person to person , wasting lots of my time for very small issues...... Not what I would expect on a $10.5k purchase.