Originally Posted by
kraftstuff
Funny you ask, I have many similar concerns mine about un-business-like conduct, below purchase background; then list:
I purchased one Tripower, serial 08374 (that is machine 374 produced in 2008); in the beginning of the 2008 Great Collapse. I paid with a check drawn on my C.U. The sale price was 1995.00 with one hundred off for cash payment up front. I received mailed invoice number 6551 on Nov 1, 2008, I thought everything was fine, but looking back, I see many fields were blank, notably; 'customer phone number'.
First un-business-like thing:
Turns out, Someone inside John's Business submitted by substitution, my C.U.'s phone number to the shipper; Roadway. Had to be a deliberate choice on that person's part; MY phone was not on the check (the only place they could have got that Credit Union #). I should have hand written my phone number on the top of the check and blacked out the C.U.'s number with a Sharpie, this is partly my fault; I have some guilt. The result was my machine languished at Roadway (two to three weeks), during the record snow storm of 2008, while either; other freight or snow weight was piled on top. Yes, I finally sniffed out the problem, when tracking the Roadway shipment; I noticed under consignee phone number my C.U.'s main office number. My machine has a few water spots and and the mill cover is broken.
Second un-business-like act:
John no longer trusts his customer to unpack HIS machines as they come from Asia, an employ named 'Ben' "BN"; unpacked my machine and 'set it up'. Turns out, he removed:
the MT3-MT3 EXTENSION
the MT4-MT3 REDUCTION SLEAVE
He repacked the small-part wooden case poorly; and two of the braised-on carbides were chipped.
Third un-business-like act:
The included vise I received, it was so shoddy; it fell apart when I picked it up. I called; they said to send it back and follow-up with an e-mail. I sent vise by my Fed Ex account, to John (Jan 15, 2009); that is when I learned his business is run out of his house. My shipper's account informed me, and I looked it up online; just to see for myself. I didn't hear anything back on the vise, so I followed up with an email (Apr-22) and they replied;
"Mr. M.,
I pulled your file and did not find any notes about a vise- Did you return it to us? If so, was it UPS or US mail?
Catherine"
My email on the fifteenth, I told them; it was Fed Ex.
I think I followed that up by my last phone call, in which; they doubted that I sent it. But, I can't remember; because I was so disappointed. Especially because John is so good, on the phone; when you get him on the phone.
Fourth un-business-like act:
I received a circular, in the mail soliciting me, or anyone I knew to buy the business; I'm not kidding!
I have one last thing, and this is just a complaint;
John insists that his machines run on 110-120 volts, while the truth is; in Asia, they are run at roughly twice that at the factory. I have checked out the wiring enough to know that there are two phases, 'A' and 'B' and it appears that the 'A' phase is split like a normal split voltage bi-rotational motor but I'm not certain yet. The two 'half phases' differ in impedance by 60% and the motors don't have real NEMA tags; so it very hard to know for sure. Also, the run-capacitors are all rated 250v, and; the motor running on 120 makes an internal 206 volts. In the old days when you unpacked your Shoptask you had to remove two jumpers to lower the coupled voltage (I have read the description circa 1995). Any old timers know how to re-couple to 220-240? It would sure help.