Another big problem is that I asked many times before purchase if this machine fits through a 90cm door and always their support said that it will fit.
When the machine was delivered it was 110cm wide! So it is not going through the door and I since have to pay warehouse fees to have it stored until I get a solution from BCAMCNC.
One offered solution was that I should tilt the machine by 90 degrees and try to get it in this way. The machine has nearly 600kg!! So I think they just made a joke.
They say that they have a ISO9001 certification but I wonder how such a machine can be delivered with a quality assurance system like ISO9001