Re: Believable negative review of Tormach company support and product quality
So do you think any other manufacturers have 100% customer satisfaction?? No Way.
I know that people with no experience in CAD/CAM or machining commit to produce a product, buy a Tormach, and complain when at the end of the first week they aren't making money running the machine. Or the machine can't build the 5 axis widget they thought it could.
I have two Series II PCNC1100's, both are 10yrs old. There is no way I could have afforded any larger more expensive machine to build what I needed when I started. Tormach success stories are filled with guys starting in their garage and out growing the Tormach and buying full on VMC's. That is great business for Tormach for prospective customers to start there. Customer service from them is as good or better than any other company I have dealt with or friends have dealt with. I've seen new Haas and Makino's sit on the floor months waiting on parts for repair. One new Haas ended up going back and months of spindle changes and waiting for techs to double and triple check everything because it just would not cut and leave a decent surface finish. I am super excited about the new 1100MX coming out, it fills a niche and at a more than competitive price I am sure.
RAD. Yes those are my initials. Idea, design, build, use. It never ends.
PCNC1100 Series II, w/S3 upgrade, PDB, ATC & 4th's, PCNC1100 Series II, 4th