It's too bad that the company has gone downhill over the years. I bought an original Saturn a few years back and even then communications were not great. I was very happy with the overall support I did get and I'm still happy with my machine. At the time you couldn't get more machine for the price and overall value was good. I think had they done things differently they would be one of the major players in the CNC field today... but oh well. Sad.