Get the tech to upgrade your software, and this should go away.
Hard start the machine, and see if you can get in, and select a different program, then atleast you can try to dump the program again and write over the corupt file.
It sucks, but I think they can do the update in under an hour. It took them a few tries to get the software right, but I haven't seen any problems in I'd say 6 months now.
"It's only funny until some one get's hurt, and then it's just hilarious!!" Mike Patton - Faith No More Ricochet